Problem with tasks

Hello,
I’ve installed Zammad a couple of months ago on a dedicated server with 4 CPU / 8 GB ram.

Everything was fine till a couple of days ago where we had a problem with Delayed Jobs list really big (300.000) that we solved with

a couple of
zammad run rake jobs:work

and finishing everything.

Today we had another problem.
We received this message

  • channel is active but not fetched for about 3 hours
  • channel is active but not fetched for about 3 hours
  • channel is active but not fetched for about 3 hours
  • channel is active but not fetched for about 3 hours
  • channel is active but not fetched for about 3 hours

No logs in scheduled.err/out.

Any idea?
Already try to restart zammad but nothing seems changed.

The supplied information is not enough to help you further, sorry.
Most probably you have too many clients working or your system is too busy with other tasks.

Channels not being fetched can be a side effect of Delayed Jobs being not worked on.
Check your elasticsearch (ensure it’s running, this most likely is cause of your issues).

To rerun all delayed jobs you can use the following within the zammad shell:

Delayed::Job.all.each {|job|
  Delayed::Worker.new.run(job)
} 

Thank you! It seem to work…