# Problem, New article with E-Mail contact

**URL:** https://community.zammad.org/t/problem-new-article-with-e-mail-contact/2826
**Category:** Technical assistance
**Created:** [July 18, 2019, 6:09am UTC](https://community.zammad.org/t/problem-new-article-with-e-mail-contact/2826 "2019-07-18T06:09:40Z")
**Posts on this page:** 1
**Showing post:** 2

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### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [July 18, 2019, 11:19am UTC](https://community.zammad.org/t/problem-new-article-with-e-mail-contact/2826/2 "2019-07-18T11:19:11Z")

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Welcome to the community,

let’s start from the beginning (according to my slight rant: [Asking for help on community](https://community.zammad.org/t/asking-for-help-on-community/2262)):

- Are there any errors in your production.log ?
- Are you using elasticsearch and if so is it up and running?
- Is the User/E-Mail-Address an existent user in Zammad?

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_[View the full topic](https://community.zammad.org/t/problem-new-article-with-e-mail-contact/2826)._