Infos:
Important:
If you are a Zammad Support or hosted customer and experience a technical issue, please refer to: support@zammad.com using your zammad-hostname / or company contract.
- Used Zammad version: 2.5
- Used Zammad installation source: source
- Operating system: Ubuntu
- Browser + version: Chrome 69.0.3497.100
Expected behavior:
- Close_in_min calculated when the ticket goes from anywhere to Closed state.
Actual behavior:
- Close_in_min is only calculated when escalation due dates are computed.
Not sure why and which events triggers the escalation due date process.
Steps to reproduce the behavior:
- Create a ticket / Close the ticket few minutes later / check the close_in_min value in elasticsearch