Prefilled Tickets via URL

[ch.111]

Hi everybody,

is there a way to create a url for user tickets which prefill some fields (e.g. title, tags) to publish this urls for special purposes in documents, intranet or something else?

I’ve played around with urls like https://xxx.xxx.de/#customer_ticket_new?title=xyz but urls like this one didn’t work. I can’t find anything about url parameters in the official documentation.

Infos:

• Used Zammad version: 3.3
• Browser + version: Google Chrome 81.0.x

[YosefAdPro]

See this
https://admin-docs.zammad.org/en/latest/channels/form.html

[ch.111]

Thank you, but sorry, the form is not what I’m searching for.

Also it is not possible to use a form in a PDF document for example. We wanted to create links/urls to use them “everywhere”.

[lumpov]

By default browser execute GET request with any URL in address line. If you want use POST query - you need use:

• external tools like Postman
• create self hosted custom html/script which accepted GET params, set it into form and execute POST query to Zammad
• create and host script to use Zammad API to create ticket

[MrGeneration]

There’s no way in Zammad to use special URLs for ticket creation based on GET-Requests.
To do so you’d need to have your own script base that takes those GET parameters and fires an API call to Zammad to create the ticket. That’s your only option.

You can find the API documentation here:
https://docs.zammad.org/en/latest/api/intro.html