Possible to use "and" "or" Conditions in Trigger?

Cassiopeia23 · June 23, 2021, 10:43am

Hi, I’d like to know if it’s possible, to use a “and” “or” condition for trigger.

The Example here:

2021-06-23 12_33_12-Window

I want Ebay Messages that have a certain word in the subject assign to a user or group.
But sometimes the sender address from ebay is different so I want to filter by the subject words.

I can only filter by one word but if the message is like the same but have a different word in it, I can’t add this word after “Question”, for Example “Urgent Question”.

To do that I have to create a hole new rule.

To get it visuell, my old ticket system solved the problem by adding a “or” option and I could use more than one word:

If it’s not possible I’d like to make a feature request here.

dvnkln · June 23, 2021, 11:30am

Hey @Cassiopeia23 ,

this request has already been made a lot of times on here + an open issue already exists on github:

github.com/zammad/zammad

Make conditions AND/OR and thus enable several conditions of same type

opened 03:19PM - 13 Aug 18 UTC

MrGeneration

enhancement prioritised by payment trigger

### Infos: * Used Zammad version: 2.6.x * Installation method (source, package, ..): any * Operating system: any * Database + version: any * Elasticsearch version: any * Browser + version: any * Ticket-ID: #1031039, #1060690, #1067221, #1072409, #1079103, #1079241, #1079346, #1079468, #1082065, #1080184, #1083072, #1083556, #1083611, #1084691, #1087205 ### Expected behavior: * When ever using conditions (e.g. for Overviews or Triggers) it should be possible to use OR condition (e.g. using the same type of statement more than once ) ### Actual behavior: * Zammad only allows AND-Conditions * It's not possible to use a Statement type more than once per query This applies at least to the following Zammad-Sections and should be done at all possible places, because the user would not expect the dialoges to be inconsistend: - Overviews - Trigger - Scheduler - Postmaster filters - SLAs - Time Accounting ### Steps to reproduce the behavior: The following applies to any Zammad-Section mentioned above, I'll use overviews as example * Create a new overview, giving it a meaningfull name * As condition, choose "OWNER is specific user AGENT A" * press + for a new condition part * try to choose owner, to make the condition match to AGENT B, too => won't work - this should be possible. This Issue is to cover all request too 100%, thus the other issues will be closed and linked below: #885 #1004

You’re probably better off voting that one up.

cheers

Cassiopeia23 · June 23, 2021, 11:31am

Ok thank you very much, than I was to bad in using the search function right.

system · August 14, 2022, 2:44am

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