It would be very good to have an option to place the link “Show me this in Zammad” above the information in a notification email created by Zammad.
Currently, the link is at the end of the email. If the email contains a lot of responses, you sometimes have to scroll very far to reach the link.
Kind regards Wolfgang
You can customize the notification e-mails, the description is in the official documentation.
but this sound like the solution for the on premise version of Zammad.
Zammad support told me that there is no way in the SaaS environment.
I should have mentioned that I already have raised a ticket and Zammad support recommended to open a topic in the community to get “votes” for this request.