Portrait images attached to ticket have incorrect orientation in inline preview

spats · October 28, 2022, 6:25pm

Infos:

Used Zammad version: 5.2.3-4
Used Zammad installation type: docker-compose
Operating system: Rocky Linux 8.6 (running docker)
Browser + version: Edge 107.0.1418.24

Expected behavior:

Agents use their mobile phone to take photo in portrait mode
The photo is uploaded into a Zammad ticket
When opened in the ticket preview, the image shows up in portrait mode, in the correct orientation

Actual behavior:

Instead, when the photo is viewed in the ticket preview, the image shows up with incorrect orientation
See photos below for an example
Other programs will read the “Orientation” field in EXIF and rotate automatically

Steps to reproduce the behavior:

Take a photo on iPhone in portrait mode
Import the photo to your computer using USB cable
Create a new ticket, and upload the photo as an attachment
Open the newly created ticket and view the photo using the inline preview

MrGeneration · December 9, 2022, 1:26pm

For completeness - this is by now a known bug

github.com/zammad/zammad

Zammad looses EXIF Tags from Images taken and sent with an iPhone

opened 11:36AM - 09 Nov 22 UTC

MustafaTongul

bug verified prioritised by payment

### Infos: * Used Zammad version: 5.2.3 * Installation method (source, package, ..): Any * Operating system: Any * Database + version: Any * Elasticsearch version: Any * Browser + version: Any * Ticket: #10118061, #10119273 ### Expected behavior: * Pictures taken with an iPhone upside down are automatically corrected and displayed "the right way round" in Zammad when sent by e-mail. ### Actual behavior: * Pictures taken with an iPhone upside down are not automatically corrected and displayed upside down in Zammad when sent by e-mail. ### Steps to reproduce the behavior: * Take a photo with an iPhone and send it as an email to Zammad Yes I'm sure this is a bug and no feature request or a general question.