Please, help with auto-reply

Infos:

  • Used Zammad version: version 6.0.0-1693485274.bcb37f95.bookworm
  • Used Zammad installation type: package
  • Operating system: Debian 12

Please, help to newbie. How I can set x-zammad-is-auto-response to “False”? I read the doc, but don’t understand. I have tickets via redirected email from Google Workspace, and google set many information in header. Zammad detect it like mailng list.

You can’t adjust this header.
Zammad detects your mail as mass / mailing list mail for whatever reason.

You should check your email headers of the affected mail.