Title:
- What is your original issue/pain point you want to solve?
Security.
- Which are one or two concrete situations where this problem hurts the most?
If an agent clicks the image and falls for the scammer.
- Why is it not solvable with the Zammad standard?
Zammad does allow links around inline images.
- What is your expectation/what do you want to achieve?
I would like to see zammad not allow (remove) links around inline images.
Example:
just got this in a ticket. The image was a very bad quallity image to lure the agent to click on it:
(This is not modified. This is the original image.)
On click the agent opens a website - in example a zip file download … .
<a href="https://dl.dropboxusercontent.com/...AMZ-Bank-berweisung.zip?rlkey..." rel="nofollow noreferrer noopener" title="https://dl.dropboxusercontent.com/..." target="_blank">
<img alt="" src="data:image/png;base64,iVBO...kJggg==" style="max-width:100%;">
</a>