Hi,
what about this FR:
As mentioned in the following issue, it would be nice if you could choose between text/plain and HTML emails.
One usecase is to avoid problems with HTML emails like duplicated links when the link to the ticket is send via a trigger email notification
An option to send plain text mails instead of (potentially dangerous) HTML mails is for me the only thing missing in Zammad. Is there any chance to get this pretty important feature?
You are not sure about the danger of HTML mails and why you shouldn’t send HTML mails? Read here:
http://www.georgedillon.com/web/html_email_is_evil.shtml https://citadeldigitalsecurity.com/the-dangers-of-receiving-and-sending-html-email/
Many people are sending HTML e-mail for no obvious reason or benefit. HTML e-mail can be recognized by colored backgrounds or typefaces. It sometimes has designs or other decorations in the messages. Unfortunately, HTML e-mail is a security risk.
Est. reading time: 3 minutes
and so on …
I reopened the linked Feature request and will close this one, for the sake of overview.
Please continue discussion here:
As mentioned in the following issue, it would be nice if you could choose between text/plain and HTML emails.
One usecase is to avoid problems with HTML emails like duplicated links when the link to the ticket is send via a trigger email notification