Hi,
I need to get first article written by client and put this on notifications and trigger.
I’ve seen, that something like that is planning in zammad:
opened 06:31AM - 29 Mar 17 UTC
closed 09:50AM - 07 Aug 19 UTC
enhancement
trigger
notification
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### Infos:
* Used Zammad version: 1.4.x
Hi,
I set a Trigger to send Public Notes per Mail to the Customer. (Trigger Described in #298 ).
I thought that the Line:
"
> Ihr Agent weist auf folgendes hin:
> #{article.body}
"
would send the actual content from the last Public note. But the Email the Customer receives looks like:
"
> Ihr Agent weist auf folgendes hin:
> > Ihre Anfrage (Ticket#87473): (Neuen Zamad Agent "Webdesigner"?) wurde vom Support
> > Team vollständig bearbeitet.
> >
> > Für weitere Informationen klicken auf den Nachfolgenden Link:[1]
> > http://zammad/#ticket/zoom/473
> >
> > Ihr Gruppe - Helpdesk Team
> >
> > [1] http://zammad/#ticket/zoom/473
"
I searched the Documentation in zammad.org for Possible Tags I can insert to the Mail Body, but i can't find any overview about that and therefore no Solution for my Problem.
Would be glad to get a complete overview about possible content Strings. If not possible a direct Solution for my Problem would be nice.
Thanks a lot!
J. Müller
Edit:
After Reading #800 I tried over and over to recreate my failure. I think the Trigger for sendig public Notes is not possible while closing the Ticket. If done this way the Trigger sends the "closed-Notification" as Article.body. Is there a workaround to get the actual Public Note sent instead of the Closing Notification?
But I can’t find it.
Is this currently implemented in the system?
Hi
It is not possible to send the content of the first article with a variable. The current Variable (#{article.body_as_html}) that is sending the content of the Article will always send the last Article.
You can find more information to the variables in the Zammad documentation:
https://admin-docs.zammad.org/en/latest/system/variables/article.html