Placeholder for first article in triggered emails

PFialkowskiAGH · June 7, 2022, 9:27am

Hi,
I need to get first article written by client and put this on notifications and trigger.
I’ve seen, that something like that is planning in zammad:

github.com/zammad/zammad

Send article body

opened 06:31AM - 29 Mar 17 UTC

closed 09:50AM - 07 Aug 19 UTC

AdiosOnline

enhancement trigger notification

### Infos: * Used Zammad version: 1.4.x Hi, I set a Trigger to send Public Notes per Mail to the Customer. (Trigger Described in #298 ). I thought that the Line: " > Ihr Agent weist auf folgendes hin: > #{article.body} " would send the actual content from the last Public note. But the Email the Customer receives looks like: " > Ihr Agent weist auf folgendes hin: > > Ihre Anfrage (Ticket#87473): (Neuen Zamad Agent "Webdesigner"?) wurde vom Support > > Team vollständig bearbeitet. > > > > Für weitere Informationen klicken auf den Nachfolgenden Link:[1] > > http://zammad/#ticket/zoom/473 > > > > Ihr Gruppe - Helpdesk Team > > > > [1] http://zammad/#ticket/zoom/473 " I searched the Documentation in zammad.org for Possible Tags I can insert to the Mail Body, but i can't find any overview about that and therefore no Solution for my Problem. Would be glad to get a complete overview about possible content Strings. If not possible a direct Solution for my Problem would be nice. Thanks a lot! J. Müller Edit: After Reading #800 I tried over and over to recreate my failure. I think the Trigger for sendig public Notes is not possible while closing the Ticket. If done this way the Trigger sends the "closed-Notification" as Article.body. Is there a workaround to get the actual Public Note sent instead of the Closing Notification?

But I can’t find it.
Is this currently implemented in the system?

Bozo0511 · September 27, 2022, 12:40pm

Hi

It is not possible to send the content of the first article with a variable. The current Variable (#{article.body_as_html}) that is sending the content of the Article will always send the last Article.

You can find more information to the variables in the Zammad documentation:
https://admin-docs.zammad.org/en/latest/system/variables/article.html

system · July 29, 2023, 1:27am

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