Infos:
I’m trying to setup a trigger that changes a custom boolean object in a ticket from No to Yes when a ticket is closed. The problem I’m running into is that when a ticket changes from Pending Close to Closed, it doesn’t seem to initiate this trigger. What am I missing?
- Used Zammad version: 3.3.x
Expected behavior:
- Pending close -> Closed triggers “Ticket is updated” trigger action
Actual behavior:
- It does not trigger it
Steps to reproduce the behavior:
- Set up a trigger with the following Criteria:
** Action is updated
** State is closed
** Send public email notification to customer - Set a ticket to “Pending close” with a pending til value
- Wait until pending til
- Ticket changes from pending close to closed but no notification is sent