- Used Zammad version: 4.1.x
- Used Zammad installation type: package
- Operating system: Ubuntu 20 / Windows (client)
- Browser + version: Chrome
I can pass customer context data (eg. a username or email address from an SSO cookie) through the live web chat to the agent.
All live chats through Zammad are anonymous with only a URL or topic ID for context. There is no way to add a question form or pass cookie data to automatically link a chat with a user.
Set up a simple chat interface on a basic html page. Observe there is no obvious way to automate collection of user data.