Package Installation failed

Technical assistance
1

Infos:

  • Used Zammad version: latest
  • Used Zammad installation type: package
  • Operating system: Ubuntu 24

Expected behavior:

  • Install works without problems.

Actual behavior:

I tried it many times from different servers at different locations. It seems that the repo is down.
Does anyone else experience this behavior?

Steps to reproduce the behavior:

  • Just install it from the packages.
2 Likes
2

Well packager.io service degraded again, what a shame. You‘ll habe to be patient in that case a I guess.

@dominikklein

2 Likes
3

We have the same problem. I initially thought it was due to my Debian 13 system, but it also occurs on my Debian 12 system. Is there another option for installing Zammad?

user@server:~# apt download zammad
Ign:1 h t t p s://dl.packager.io/srv/deb/zammad/zammad/stable/debian 12/main amd64 zammad amd64 6.5.2-1766469113.014b1fa1.bookworm
Ign:1 h t t p s://dl.packager.io/srv/deb/zammad/zammad/stable/debian 12/main amd64 zammad amd64 6.5.2-1766469113.014b1fa1.bookworm
Ign:1 h t t p s://dl.packager.io/srv/deb/zammad/zammad/stable/debian 12/main amd64 zammad amd64 6.5.2-1766469113.014b1fa1.bookworm
Err:1 h t t p s://dl.packager.io/srv/deb/zammad/zammad/stable/debian 12/main amd64 zammad amd64 6.5.2-1766469113.014b1fa1.bookworm
500 Internal Server Error [IP: XX.XX.XX.XX 443]
W: Download is performed unsandboxed as root as file ‘/root/zammad_6.5.2-1766469113.014b1fa1.bookworm_amd64.deb’ couldn’t be accessed by user ‘_apt’. - pkgAcquire::Run (13: Permission denied)
E: Failed to fetch https://dl.packager.io/srv/zammad/zammad/downloads/306218?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkbC5wYWNrYWdlci5pbyIsInN1YiI6InBhY2thZ2UjMzA2MjE4IiwiaWF0IjoxNzY2OTE5NTY4LCJleHAiOiIxNzY2OTIzMTY4In0.oZUEEP1cSbFAgJGsShCncDoZn8fZ4rNWxRbM4Hv-_yE 500 Internal Server Error [IP: 178.63.71.248 443]

1 Like
4

Thank you for your explanation.

It seems to be down since yesterday.

2 Likes
5

Debian 13 is not yet supported. You have to wait or choose another installation method.

1 Like
6

I know! It was just a test with a different server (IP address). I initially thought it was due to my IP address, because it might have been blocked by the repository. But unfortunately not. The repository is still down.

1 Like
7

Thanks for the clarification. That makes sense now. I’ll wait until Debian 13 is officially supported or look into an alternative installation method in the meantime. Appreciate the help!

8

I just contacted packsger.io, as it‘s still down and Zammad employees most likely are in holiday season. I‘ll let you know if I get any feedback.

4 Likes
9

Hi @MrGeneration

Thanks for checking with packager.io. Is there already any update? Looks like the zammad repo is already down since around one day.

1 Like
10

Hi,

everything seems to be working again! (Debian). Zammad can now be installed again.

11

The zammad repo is down, so you don’t have to worry about that 500 error. It won’t work to run apt-get update. You can either wait and try again later or do a source install. This is much more stable on Ubuntu 24, especially if you need more than one server.

12

Correct. About an hour ago packager.io told me it‘s fixed. Couldn‘t verify it earlier. It‘s fixed for stable only though - develop still fails which should be fine for most of us.

1 Like
13

Thank you for your time. Hopefully the develop will be fixed soon as well.

14

Seems the develop branch is now working as well. Sweet!

15

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