Own States next_state_id not working


  • Used Zammad version: 2.6
  • Used Zammad installation source: (source, package, …) deb
  • Operating system: Ubuntu 16.04
  • Browser + version: chrome, firefox (both latest version)

Expected behavior:

  • If I create a new state (with a date) the next_state_id should work

Actual behavior:

  • I updated a state with a date and set the next_state_id to 2 (open) but it was ignored by the system

Steps to reproduce the behavior:

  • Use the API to update a state (for example: pending reminder)
  • set the next_state_id to 2 (2 is the ID for open)
  • create a ticket and set this state
  • wait until the date and time is reached
  • the state stays to pending reminder

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