jandoe
November 15, 2019, 11:31am
1
Hi. I’d like to setup an overview with two tag-conditions:
tags include “tag1”
tags include NOT “tag2”
Example: We tag an mail with “order”. After the offer is sent we add an aditional tag “offer sent”. Now we want an overview with open orders, including all mail with tag “order” but without tag “offer sent”.
But tag condition is greyed out after first use.
Does anyone know how to fix that?
Lg Jan
Infos:
Used Zammad version: 3.1.x
There’s no fix.
Zammad does not support AND/OR
conditioning, all conditions are AND
.
Right now, you can only use one attribut of the same type.
If you want to subscribe to the enhancement issue, you can find it here:
opened 03:19PM - 13 Aug 18 UTC
closed 02:55PM - 02 Dec 22 UTC
enhancement
trigger
prioritised by payment
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### Infos:
* Used Zammad version: 2.6.x
* Installation method (source, package, ..): any
* Operating system: any
* Database + version: any
* Elasticsearch version: any
* Browser + version: any
* Ticket-ID: #1031039, #1060690, #1067221, #1072409, #1079103, #1079241, #1079346, #1079468, #1082065, #1080184, #1083072, #1083556, #1083611, #1084691, #1087205, #1090351, #1099619
### Expected behavior:
* When ever using conditions (e.g. for Overviews or Triggers) it should be possible to use OR condition (e.g. using the same type of statement more than once )
### Actual behavior:
* Zammad only allows AND-Conditions
* It's not possible to use a Statement type more than once per query
This applies at least to the following Zammad-Sections and should be done at all possible places, because the user would not expect the dialoges to be inconsistend:
- Overviews
- Trigger
- Scheduler
- SLAs
- Time Accounting
### Steps to reproduce the behavior:
The following applies to any Zammad-Section mentioned above, I'll use overviews as example
* Create a new overview, giving it a meaningfull name
* As condition, choose "OWNER is specific user AGENT A"
* press + for a new condition part
* try to choose owner, to make the condition match to AGENT B, too
=> won't work - this should be possible.
This Issue is to cover all request too 100%, thus the other issues will be closed and linked below:
#885
#1004
### Tasks
- [x] https://github.com/zammad/coordination-sprint-tasks/issues/10
- [x] https://github.com/zammad/coordination-sprint-tasks/issues/6
1 Like
system
Closed
March 14, 2020, 6:39pm
3
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