[RESOLVED] Overviews dont update

[KINGRULZ]

Infos:

• Used Zammad version: 2.9
• Used Zammad installation source: apt install
• Operating system: ubuntu 18.04
• Browser + version: chrome Version 74.0.3729.157 (Official Build) (64-bit)

Expected behavior:

In overviews to see new tickets drop in automatically
*

Actual behavior:

Need to use refresh on browser before can see new tickets,
Notifications work i can see there is a new ticket, but need to refresh manually to see inside the overviews

Steps to reproduce the behavior:

not sure it started happening after maybe upgrade or server patching,

have checked server logs can see web sockets is sending packets to browsers but dosnt seem to work,

but when inside a ticket and a customer makes a reply the message shows up in the ticket with out refreshing, so seems to only be in the overviews

i have backed up Zammad using the backup script, rebuilt the ubuntu server from scratch to latest patches reinstalled Zammad elastic search 5…x and jre 8, and then restored backup using zammad restore but issue still remains

[KINGRULZ]

Excited to see version 3.0 but still has not resolved my problem above,i would really like some help on this, can i reinstall the Zammad config with out causing any issues ?

[SEGGER-NV]

Hello,

This sounds like the job scheduler crashed.
We had a similar issue and noticed that CPU usage was significantly lower when that happened:

How to reduce/limit CPU usage of overview scheduler?

Hello, As our Zammad implementation gets larger and larger we ran into the issue that we got delayed jobs which lead to delayed e-mails as discussed in several threads already. The solution to our issue was the following: But this did not improve CPU load in our system. We run 4 cores at 2 GHz each. During working hours CPU usage is on average 1 core. Which is a lot for a system that for the user side is “idling”. Now what happened is due to a setup error on our part the second Session.…

Unfortunately I don’t know exactly how you would restart the scheduler for your setup but maybe the link within the linked post could be helpful.

[KINGRULZ]

Thanks, good place to start, just need to work out how to check the schedules for the overviews are running, will read into that post,

Cheers

[KINGRULZ]

Thank you SEGGER-NV, you where bang on, Seems the Sessions.jobs is not starting correctly,

so for me at this stage our solution is to disable the job schedule and restart it as a demon, whoudl be nice to see why it dont like running with the zammad-worker ?

[oliver]

@KINGRULZ

so for me at this stage our solution is to disable the job schedule and restart it as a demon

Did that, but still having the same problem (v3).

[KINGRULZ]

HI Oliver,

i have an update on this, actually the Zammad workers was crashing for what ever reason due to the overview for all our closed tickets we have ruffly about 100k of closed here, after disabling this overview Zammad so far has been working much better, workers and schedules have had no issues,