we changed a few Weeks to Zammad and now a coworker asked me if it is possible to create a view which shows me only the Tickets where iam the owner and all open Tickets of my Group. I tried it but i only see my Tickets or the Tickets of my Group.
Open Ticket of Your Group
AVAILABLE FOR ROLE - Agent Role
AVAILABLE FOR USER - Who can view ( all user in your group)
CONDITIONS FOR SHOWN TICKETS * State is OPEN + Group is yourgroup
Ah now I get it, sorry for taking so long. You’re right, this is currently not possible, but there’s already an enhancement request: https://github.com/zammad/zammad/issues/2185