Sorry but that’s not possible.
Maybe your workflow is not optimal, you could work with e.g. states like (pending states for when you’re waiting for feedback) which will hide all waiting feedback tickets.
I’ve thought as much. But: We found a workaround, if anyone ever wants such a functiona
We created a trigger that adds a tag whenever a customer creates an article in the ticket,
and then another trigger that removes that same tag whenever an agent answers. We then built an overview listing only the tickets with that tag. We’re testing it currently, but it looks fine. So this is pretty much resolved.
As always, thanks!
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