Organization field filled by city field?

Infos:

  • Used Zammad version: 3.2
  • Used Zammad installation source: don’t know
  • Operating system: Ubuntu 16.02
  • Browser + version: Firefox 72.0.2

Hi togehter, I’m new to zammad and to the community (so maybe “technical assistance” topic is wrong) and I’d like to know if it is possible to fill the Organization field not by domain but maybe by the “city”-field from an ldap sync.
Problem is, that we have only one domain but three organizations in three cities.

Can you help me?

Thanks a lot in advance.

Hey and welcome to the community.
I hate to tell you, but this is technically not possible without manual work.

As the organization domain based lookup only affects newly created users, it might be the easiest approach to do that by hand (hoping we’re not talking about 50 users or more… :smiley: )

Technically you could do solve this with rails or via api, still, quite some work.
Depending on how many users this affects, api or console might take more time.