# Option to set up multiple email domains per organization

**URL:** https://community.zammad.org/t/option-to-set-up-multiple-email-domains-per-organization/20982
**Category:** Feature requests
**Created:** [September 4, 2026, 9:54am UTC](https://community.zammad.org/t/option-to-set-up-multiple-email-domains-per-organization/20982 "2026-09-04T09:54:43Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![EGR\_Supportteam](https://community.zammad.org/letter_avatar_proxy/v4/letter/e/8dc957/32.png) [@EGR\_Supportteam](https://community.zammad.org/u/EGR_Supportteam)
#### Post date: [September 4, 2026, 9:54am UTC](https://community.zammad.org/t/option-to-set-up-multiple-email-domains-per-organization/20982/1 "2026-09-04T09:54:43Z")

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Currently, Zammad allows only one email domain to be configured for an organization.  
This is insufficient for organizations that use multiple domains, for example:

Organization:\*\* HEL  
Domains:\*\* `hel.de`, `hel.com`, `hel-group.com`

All of these domains belong to the same organization and should therefore result in the same automatic organization assignment.

## Current workaround

At the moment, this can be implemented using triggers:

```auto
IF sender email ends with hel.de OR hel.com OR hel-group.com
THEN organization = HEL

```

This works, but requires additional trigger configuration and ongoing maintenance, especially when many organizations use multiple email domains.

## Proposed feature

Allow multiple email domains to be configured directly in the organization settings.

For example:  
**Organization:** HEL  
[user@hel.de](mailto:user@hel.de)  
[user@hel.com](mailto:user@hel.com)  
[user@hel-group.com](mailto:user@hel-group.com)

is automatically assigned to organization hel.

An incoming email from any of these domains should then automatically be assigned to the **HEL** organization.  
No additional trigger should be required for this basic use case.

## Benefits

- Native support for multiple email domains per organization
- Less dependency on triggers for organization assignment
- Reduced administrative and configuration overhead
- More flexible and transparent automatic organization assignment
- Better support for companies operating multiple domains or subsidiaries under a single organization

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<div class="post-metadata">

### Author: ![NGS\_ANT](https://community.zammad.org/letter_avatar_proxy/v4/letter/n/b3f665/32.png) [@NGS\_ANT](https://community.zammad.org/u/NGS_ANT)
#### Post date: [September 10, 2026, 8:03pm UTC](https://community.zammad.org/t/option-to-set-up-multiple-email-domains-per-organization/20982/2 "2026-09-10T20:03:14Z")

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Yes, exactly! I have many clients who manage multiple domains, and because of this limitation, I currently avoid using the Domain Assignment feature altogether.

Having better support for multi-domain clients would make a huge difference in my workflow.

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### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [September 10, 2026, 8:14pm UTC](https://community.zammad.org/t/option-to-set-up-multiple-email-domains-per-organization/20982/3 "2026-09-10T20:14:34Z")

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Technically a duplicate of [Organisations with multiple domains](https://community.zammad.org/t/organisations-with-multiple-domains/377)

I will favor this one, because it has a proper description. Use the search function next time though, please.

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<div class="post-metadata">

### Author: ![EGR\_Supportteam](https://community.zammad.org/letter_avatar_proxy/v4/letter/e/8dc957/32.png) [@EGR\_Supportteam](https://community.zammad.org/u/EGR_Supportteam)
#### Post date: [September 11, 2026, 6:51am UTC](https://community.zammad.org/t/option-to-set-up-multiple-email-domains-per-organization/20982/4 "2026-09-11T06:51:32Z")

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Thank you very much for the feedback. I’m glad to hear it’s helpful.

I actually had used the search function beforehand, but couldn’t find any similar entries on the topic. For whatever reason.
