Open tickets with out removing mails

Hi,

While using zammad, I had faced one issue. If I configure one email account, it will fetch all the emails from configured email id and remove those mails from inbox. Is there anyway to avoid, this email removing, from inbox of my email account.

Thank you

Yes of course.
Zammad will ask you in expert settings.

The documentation may help you here:
https://admin-docs.zammad.org/en/latest/channels/email/accounts/account-setup.html

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