Open Customer Ticket


  • Used Zammad version: 3.6
  • Used Zammad installation source: Source
  • Operating system: Debian 9.11
  • Browser + version: Firefox Lastest

Expected behavior:

  • the customers, when open the ticket, have to choice only their queue

Actual behavior:

  • Now When the customers open the ticket see all queue

Steps to reproduce the behavior:

  • I have tryed open a ticket, as customers. I can choice a Ticket Title, object and I have to choice a queue group, state too.
    I want when customers open tickets, they can choise their queue automatically and to remove state of ticket because it will be certainly open.

Another question.

Is it possible insert HTML Signature?

Thank You for support

I add attached.

I want remove ticket state and automatically add customers --> group, with no choice possible

Can I change these default features?

I would change automatic assignment and i remove ticket state.

Thank You

I want only disable ticket state for customers when open a new ticket and automatically assignment to group.

For example Customers are subscribed to certain groups, they must be able to open tickets only for those groups without seeing the complete list of groups as now

1 Like

Holy. That thread is an absolute mess.
I’d like to suggest to use independent threads for different topics.

This will greatly improve overview for other users trying to help and those who try to find information.

If all those new posts in this thread are about the same topic, I’d like to suggest to use the edit function instead. This will improve the overview.


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