Open attachments in the ticket directly

Technical assistance
1

Infos:

  • Used Zammad version: 5.0
  • OS : Server: Debian GNU/Linux 11 (bullseye), Client: Windows 10
  • Browser + version: Chrome 94.0.4606.81

I receive orders from other applications by email. They These contain file attachments. I receive orders from other applications by email. These contain file attachments. Currently I can only download it from Zammad. Is there a way to open these attachments directly in the ticket? Currently I can only download it from Zammad. Is there a way to open these attachments directly in the ticket?

2

I hope that this is not an package installation.
Even through it may seem to work please note that this is not supported nor encouraged.

Yes and no.
It highly depends on the kind of attachment you’re trying to open.

For the most attachments like PDFs this won’t be possible.
We’re trying to protect agents sessions as good as we can. This means that we’re using compromises for e.g. attachments to reach that goal. Malicious attachments potentially can hijack your session.

For images this is no problem at all - it “just” depends on where you click:
community7905

3

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