Only the German Translation doesn't work

Baldur1989 · September 22, 2019, 8:58pm

Infos:

• Used Zammad version: 3.1.x
• Used Zammad installation source: (source, package, …) package
• Operating system: Ubuntu 18.04 LTS
• Browser + version: Chrome 76.0.3809.132

Expected behavior:

If I change the language under User or system I should have the selected language.

Actual behavior:

• It works for all languages except German
• i start “Get Latest Translations”, i start zammad run rails r ‘Cache.clear’ vio console and i rebooted the server. Nothing help.

Log File for Change:

I, [2019-09-21T10:31:10.045243 #154-47271334388960]  INFO -- : done
I, [2019-09-21T10:31:14.973042 #176-70328447040580]  INFO -- : Started PUT "/api/v1/users/preferences" for 192.168.1.4 at 2019-09-21 10:31:14 +0000
I, [2019-09-21T10:31:15.381302 #176-70328447040580]  INFO -- : Processing by UsersController#preferences as JSON
I, [2019-09-21T10:31:15.381435 #176-70328447040580]  INFO -- :   Parameters: {"locale"=>"cs"}
I, [2019-09-21T10:31:15.436504 #176-70328447040580]  INFO -- : Enqueued SearchIndexJob (Job ID: cadf05af-baf2-45e2-bdf6-74f18d1c87cc) to DelayedJob(default) with arguments: "User", 3
I, [2019-09-21T10:31:16.491676 #176-70328447040580]  INFO -- : Completed 200 OK in 1110ms (Views: 0.3ms | ActiveRecord: 1034.8ms)
I, [2019-09-21T10:31:16.988583 #176-46940343460620]  INFO -- : Started GET "/api/v1/users/3?full=true&_=1569061318995" for 192.168.1.4 at 2019-09-21 10:31:16 +0000
I, [2019-09-21T10:31:16.995799 #176-46940343460620]  INFO -- : Processing by UsersController#show as JSON
I, [2019-09-21T10:31:16.995898 #176-46940343460620]  INFO -- :   Parameters: {"full"=>"true", "_"=>"1569061318995", "id"=>"3"}
I, [2019-09-21T10:31:17.029963 #176-46940343460620]  INFO -- : Completed 200 OK in 34ms (Views: 2.7ms | ActiveRecord: 7.4ms)
I, [2019-09-21T10:31:17.414422 #176-46940343460080]  INFO -- : Started GET "/api/v1/translations/lang/cs?_=1569061318996" for 192.168.1.4 at 2019-09-21 10:31:17 +0000
I, [2019-09-21T10:31:17.419328 #176-46940343460080]  INFO -- : Processing by TranslationsController#lang as JSON
I, [2019-09-21T10:31:17.419401 #176-46940343460080]  INFO -- :   Parameters: {"_"=>"1569061318996", "locale"=>"cs"}
I, [2019-09-21T10:31:17.715185 #176-70328446133020]  INFO -- : Started GET "/api/v1/users/3?full=true&_=1569060430696" for 192.168.1.4 at 2019-09-21 10:31:17 +0000
I, [2019-09-21T10:31:17.721157 #176-70328446133020]  INFO -- : Processing by UsersController#show as JSON
I, [2019-09-21T10:31:17.721299 #176-70328446133020]  INFO -- :   Parameters: {"full"=>"true", "_"=>"1569060430696", "id"=>"3"}
I, [2019-09-21T10:31:17.756400 #176-46940343460080]  INFO -- : Completed 200 OK in 337ms (Views: 226.9ms | ActiveRecord: 24.9ms)
I, [2019-09-21T10:31:17.768514 #176-70328446133020]  INFO -- : Completed 200 OK in 47ms (Views: 1.7ms | ActiveRecord: 5.4ms)
I, [2019-09-21T10:31:17.841213 #176-46940281367560]  INFO -- : Started GET "/api/v1/translations/admin/lang/cs?_=1569061318997" for 192.168.1.4 at 2019-09-21 10:31:17 +0000
I, [2019-09-21T10:31:17.846010 #176-46940281367560]  INFO -- : Processing by TranslationsController#admin as JSON
I, [2019-09-21T10:31:17.846078 #176-46940281367560]  INFO -- :   Parameters: {"_"=>"1569061318997", "locale"=>"cs"}
I, [2019-09-21T10:31:18.145696 #176-70328447040580]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=7&_=1569061318999" for 192.168.1.4 at 2019-09-21 10:31:18 +0000
I, [2019-09-21T10:31:18.181030 #176-46940343460620]  INFO -- : Started GET "/api/v1/first_steps?_=1569061318998" for 192.168.1.4 at 2019-09-21 10:31:18 +0000
I, [2019-09-21T10:31:18.187581 #176-46940281367560]  INFO -- : Completed 200 OK in 341ms (Views: 54.7ms | ActiveRecord: 25.7ms)
I, [2019-09-21T10:31:18.194686 #176-46940343460620]  INFO -- : Processing by FirstStepsController#index as JSON
I, [2019-09-21T10:31:18.200043 #176-46940343460620]  INFO -- :   Parameters: {"_"=>"1569061318998"}
I, [2019-09-21T10:31:18.198219 #176-70328447040580]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2019-09-21T10:31:18.200560 #176-70328447040580]  INFO -- :   Parameters: {"customer_id"=>"7", "_"=>"1569061318999"}
I, [2019-09-21T10:31:18.201650 #176-46940343460080]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=2&_=1569061319000" for 192.168.1.4 at 2019-09-21 10:31:18 +0000
I, [2019-09-21T10:31:18.224877 #176-46940343460080]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2019-09-21T10:31:18.226894 #176-46940343460080]  INFO -- :   Parameters: {"customer_id"=>"2", "_"=>"1569061319000"}
I, [2019-09-21T10:31:18.241639 #176-70328447040580]  INFO -- : Completed 200 OK in 41ms (Views: 2.3ms | ActiveRecord: 14.8ms)
I, [2019-09-21T10:31:18.259591 #176-46940343460620]  INFO -- : Completed 200 OK in 59ms (Views: 0.7ms | ActiveRecord: 33.1ms)
I, [2019-09-21T10:31:18.265780 #176-46940343460080]  INFO -- : Completed 200 OK in 38ms (Views: 3.3ms | ActiveRecord: 21.1ms)
I, [2019-09-21T10:31:18.267606 #154-47271365792160]  INFO -- : 2019-09-21T10:31:18+0000: [Worker(host:servicedesk pid:154)] Job SearchIndexJob [cadf05af-baf2-45e2-bdf6-74f18d1c87cc] from DelayedJob(default) with arguments: ["User", 3] (id=132) (queue=default) RUNNING
I, [2019-09-21T10:31:18.302138 #154-47271365792160]  INFO -- : Performing SearchIndexJob (Job ID: cadf05af-baf2-45e2-bdf6-74f18d1c87cc) from DelayedJob(default) with arguments: "User", 3
I, [2019-09-21T10:31:18.321480 #154-47271365792160]  INFO -- : # curl -X POST "http://localhost:9200/servicedesk_zammad_production/User/3?pipeline=zammad409968695496" \
I, [2019-09-21T10:31:19.369888 #154-47271365792160]  INFO -- : # 200
I, [2019-09-21T10:31:19.370087 #154-47271365792160]  INFO -- : Performed SearchIndexJob (Job ID: cadf05af-baf2-45e2-bdf6-74f18d1c87cc) from DelayedJob(default) in 1067.75ms
I, [2019-09-21T10:31:19.473339 #154-47271365792160]  INFO -- : 2019-09-21T10:31:19+0000: [Worker(host:servicedesk pid:154)] Job SearchIndexJob [cadf05af-baf2-45e2-bdf6-74f18d1c87cc] from DelayedJob(default) with arguments: ["User", 3] (id=132) (queue=default) COMPLETED after 1.2056
I, [2019-09-21T10:31:19.489487 #154-47271365792160]  INFO -- : 2019-09-21T10:31:19+0000: [Worker(host:servicedesk pid:154)] Job Transaction::BackgroundJob (id=133) RUNNING
I, [2019-09-21T10:31:19.606471 #154-47271365792160]  INFO -- : 2019-09-21T10:31:19+0000: [Worker(host:servicedesk pid:154)] Job Transaction::BackgroundJob (id=133) COMPLETED after 0.1167
I, [2019-09-21T10:31:20.025135 #176-46940281367560]  INFO -- : Started PUT "/api/v1/taskbar/5" for 192.168.1.4 at 2019-09-21 10:31:20 +0000
I, [2019-09-21T10:31:20.031207 #176-46940281367560]  INFO -- : Processing by TaskbarController#update as JSON
I, [2019-09-21T10:31:20.031415 #176-46940281367560]  INFO -- :   Parameters: {"key"=>"Ticket-4", "client_id"=>"123", "callback"=>"TicketZoom", "state"=>{"ticket"=>{}, "article"=>{"form_id"=>"060793727"}}, "params"=>{"ticket_id"=>"4", "article_id"=>"6", "init"=>true}, "prio"=>3, "notify"=>false, "active"=>false, "attachments"=>[], "updated_at"=>"2019-09-21T10:18:56.475Z", "id"=>"5"}
I, [2019-09-21T10:31:20.146832 #176-46940281367560]  INFO -- : Completed 200 OK in 115ms (Views: 0.5ms | ActiveRecord: 92.0ms)
I, [2019-09-21T10:31:20.355028 #176-70328446133020]  INFO -- : Started PUT "/api/v1/taskbar/2" for 192.168.1.4 at 2019-09-21 10:31:20 +0000
I, [2019-09-21T10:31:20.360378 #176-70328446133020]  INFO -- : Processing by TaskbarController#update as JSON
I, [2019-09-21T10:31:20.360509 #176-70328446133020]  INFO -- :   Parameters: {"key"=>"Ticket-3", "client_id"=>"123", "callback"=>"TicketZoom", "state"=>{"ticket"=>{}, "article"=>{"body"=>"[FILTERED]", "from"=>"admin admin", "ticket_id"=>"3", "content_type"=>"text/html", "sender_id"=>"1", "type_id"=>"10", "form_id"=>"058785470"}}, "params"=>{"ticket_id"=>3, "overview_id"=>2, "init"=>true}, "prio"=>2, "notify"=>false, "active"=>false, "attachments"=>[], "updated_at"=>"2019-09-21T10:08:40.885Z", "id"=>"2"}
I, [2019-09-21T10:31:20.568253 #176-70328446133020]  INFO -- : Completed 200 OK in 208ms (Views: 0.9ms | ActiveRecord: 161.5ms)

• The File /opt/zammad/config/translations/ de-de-3.1.x.yml exist
• zammad run rails c - I18n.locale => :en not de; the system locale = de_DE.UTF-8 and the Webbrowser is in German

Thank you for help

MrGeneration · September 23, 2019, 9:29am

The language within System is not relevant for UI languages.
The UI does auto detect the agents language - if you decide that the detected language (after logging in) is incorrect, you can -at any time- change it to the one you want. After that, after logging in, the language is defined by the setting you set.

(see: https://user-docs.zammad.org/en/latest/extras/profile-and-settings.html)

Right now, to be honest, I’m not sure what the exact problem is and what you’re trying to do, maybe a screencast helps or so.

Baldur1989 · September 23, 2019, 11:05am

I set my profile and branding to German, but everything remains in English.

If I choose another language like Czech he will change the language as desired.

This error can only be found in German.

But the Translation exists.

If I log out and log in I get this message.

MrGeneration · September 23, 2019, 5:46pm

Looks like update or installation process was not successfull and did not run all jobs as they should.
You might want to run /opt/zammad/contrib/packager.io/postinstall.sh to fix that issue.

This should also try to update the translations and do all needed database migrations.
Is this an updated or fresh Zammad?

Baldur1989 · September 24, 2019, 9:22pm

Is a fresh install.

I tested the solution but not helped.

When i change to other language check and change to German again i receive this message.

Up to NaN% of this language is translated, help to make Zammad even better and complete the translation.

MrGeneration · September 25, 2019, 11:14am

Did you get any errors on your console?`
Frankly right now I have trouble believing that “everything worked without problems”.

Run this command to fetch all translations again:
zammad run rails r 'p Translation.fetch'
and provide the output of it, please.

After that restart the Zammad service and try again.

Baldur1989 · September 25, 2019, 9:44pm

root@servicedesk:/opt/zammad/config# zammad run rails r ‘p Translation.fetch’
true
true
[1]+ Done zammad run rails r ‘p Translation.fetch’

root@servicedesk:/opt/zammad/config# zammad run rails r ‘p Translation.fetch’ & tail -f /var/log/zammad/production.log
[1] 31858
I, [2019-09-25T23:33:47.158166 #31858-47147882997240] INFO – : Setting.set(‘models_searchable’, [“Organization”, “Ticket”, “KnowledgeBase::Answer::Translation”, “Chat::Session”, “User”])
I, [2019-09-25T23:33:54.975048 #31421-47101165961400] INFO – : Started GET “/api/v1/channels_email?=1569446860831" for 192.168.1.4 at 2019-09-25 23:33:54 +0200
I, [2019-09-25T23:33:54.982419 #31421-47101165961400] INFO – : Processing by ChannelsEmailController#index as JSON
I, [2019-09-25T23:33:54.982563 #31421-47101165961400] INFO – : Parameters: {"”=>“1569446860831”}
I, [2019-09-25T23:33:55.063119 #31421-47101165961400] INFO – : Completed 200 OK in 80ms (Views: 2.4ms | ActiveRecord: 3.6ms)
I, [2019-09-25T21:34:01.630286 #31419-46946246656200] INFO – : execute Ticket.process_escalation (try_count 0)…
I, [2019-09-25T21:34:02.969349 #31419-70061151230720] INFO – : execute Channel.fetch (try_count 0)…
I, [2019-09-25T21:34:02.971551 #31419-70061151230720] INFO – : fetching imap (mail.example.com/support@example.com port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false)
I, [2019-09-25T21:34:03.480806 #31419-70061151230720] INFO – : - no message
I, [2019-09-25T21:34:03.480909 #31419-70061151230720] INFO – : done
I, [2019-09-25T21:34:11.370357 #31419-46946259408880] INFO – : execute Job.run (try_count 0)…
I, [2019-09-25T23:34:25.548474 #31421-47101165943760] INFO – : Started GET “/api/v1/channels_email?=1569446860832" for 192.168.1.4 at 2019-09-25 23:34:25 +0200
I, [2019-09-25T23:34:25.553525 #31421-47101165943760] INFO – : Processing by ChannelsEmailController#index as JSON
I, [2019-09-25T23:34:25.553589 #31421-47101165943760] INFO – : Parameters: {"”=>“1569446860832”}
I, [2019-09-25T23:34:25.723441 #31421-47101165943760] INFO – : Completed 200 OK in 170ms (Views: 2.4ms | ActiveRecord: 3.7ms)
I, [2019-09-25T21:34:31.258996 #31419-46946183824880] INFO – : Scheduler running…
I, [2019-09-25T21:34:31.268995 #31419-46946183824880] INFO – : Running job thread for ‘Process escalation tickets’ (Ticket.process_escalation) status is: sleep
I, [2019-09-25T21:34:31.269124 #31419-46946183824880] INFO – : Running job thread for ‘Check Channels’ (Channel.fetch) status is: sleep
I, [2019-09-25T21:34:31.269342 #31419-46946183824880] INFO – : Running job thread for ‘Check streams for Channel’ (Channel.stream) status is: sleep
I, [2019-09-25T21:34:31.269501 #31419-46946183824880] INFO – : Running job thread for ‘Generate Session data’ (Sessions.jobs) status is: sleep
I, [2019-09-25T21:34:31.269658 #31419-46946183824880] INFO – : Running job thread for ‘Import OTRS diff load’ (Import::OTRS.diff_worker) status is: sleep
I, [2019-09-25T21:34:31.269911 #31419-46946183824880] INFO – : Running job thread for ‘Execute jobs’ (Job.run) status is: sleep
I, [2019-09-25T21:34:33.660134 #31419-70061151230720] INFO – : execute Channel.fetch (try_count 0)…
I, [2019-09-25T21:34:33.662548 #31419-70061151230720] INFO – : fetching imap (mail.example.com/support@example.com port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false)
I, [2019-09-25T21:34:34.185845 #31419-70061151230720] INFO – : - no message
I, [2019-09-25T21:34:34.185938 #31419-70061151230720] INFO – : done
I, [2019-09-25T23:34:55.888993 #31421-47101165944700] INFO – : Started GET “/api/v1/channels_email?=1569446860833" for 192.168.1.4 at 2019-09-25 23:34:55 +0200
I, [2019-09-25T23:34:55.893843 #31421-47101165944700] INFO – : Processing by ChannelsEmailController#index as JSON
I, [2019-09-25T23:34:55.893905 #31421-47101165944700] INFO – : Parameters: {"”=>“1569446860833”}
I, [2019-09-25T23:34:55.984174 #31421-47101165944700] INFO – : Completed 200 OK in 90ms (Views: 2.3ms | ActiveRecord: 3.6ms)
I, [2019-09-25T23:35:02.589674 #31421-47101165944040] INFO – : Started GET “/api/v1/cti/log?=1569446860834" for 192.168.1.4 at 2019-09-25 23:35:02 +0200
I, [2019-09-25T23:35:02.592345 #31421-47101165944380] INFO – : Started GET "/api/v1/tickets/5?all=true&=1569446860835” for 192.168.1.4 at 2019-09-25 23:35:02 +0200
I, [2019-09-25T23:35:02.598876 #31421-47101165944040] INFO – : Processing by CtiController#index as JSON
I, [2019-09-25T23:35:02.598950 #31421-47101165944040] INFO – : Parameters: {""=>“1569446860834”}
I, [2019-09-25T23:35:02.601532 #31421-47101165944380] INFO – : Processing by TicketsController#show as JSON
I, [2019-09-25T23:35:02.601591 #31421-47101165944380] INFO – : Parameters: {“all”=>“true”, ""=>“1569446860835”, “id”=>“5”}
I, [2019-09-25T23:35:02.618917 #31421-47101165944040] INFO – : Completed 200 OK in 20ms (Views: 0.3ms | ActiveRecord: 13.4ms)
I, [2019-09-25T23:35:02.665223 #31421-47101165944380] INFO – : Completed 200 OK in 64ms (Views: 5.3ms | ActiveRecord: 20.5ms)
I, [2019-09-25T21:35:04.432751 #31419-70061151230720] INFO – : execute Channel.fetch (try_count 0)…
I, [2019-09-25T21:35:04.434980 #31419-70061151230720] INFO – : fetching imap (mail.example.com/support@example.com port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false)
I, [2019-09-25T21:35:04.951619 #31419-70061151230720] INFO – : - no message
I, [2019-09-25T21:35:04.951753 #31419-70061151230720] INFO – : done
I, [2019-09-25T23:35:05.482523 #31421-47101165961400] INFO – : Started GET “/api/v1/online_notifications/?full=true&=1569446860836" for 192.168.1.4 at 2019-09-25 23:35:05 +0200
I, [2019-09-25T23:35:05.494974 #31421-47101165961400] INFO – : Processing by OnlineNotificationsController#index as JSON
I, [2019-09-25T23:35:05.495069 #31421-47101165961400] INFO – : Parameters: {“full”=>“true”, "”=>“1569446860836”}
I, [2019-09-25T23:35:05.510211 #31421-47101165961400] INFO – : Completed 200 OK in 15ms (Views: 2.3ms | ActiveRecord: 1.8ms)
true
I, [2019-09-25T23:35:25.534213 #31421-47101165943760] INFO – : Started GET “/api/v1/channels_email?=1569446860837" for 192.168.1.4 at 2019-09-25 23:35:25 +0200
I, [2019-09-25T23:35:25.539562 #31421-47101165943760] INFO – : Processing by ChannelsEmailController#index as JSON
I, [2019-09-25T23:35:25.539633 #31421-47101165943760] INFO – : Parameters: {"”=>“1569446860837”}
I, [2019-09-25T23:35:25.726622 #31421-47101165943760] INFO – : Completed 200 OK in 187ms (Views: 2.6ms | ActiveRecord: 3.9ms)
I, [2019-09-25T21:35:31.270914 #31419-46946183824880] INFO – : Scheduler running…
I, [2019-09-25T21:35:31.279301 #31419-46946183824880] INFO – : Running job thread for ‘Process escalation tickets’ (Ticket.process_escalation) status is: sleep
I, [2019-09-25T21:35:31.279601 #31419-46946183824880] INFO – : Running job thread for ‘Check streams for Channel’ (Channel.stream) status is: sleep
I, [2019-09-25T21:35:31.279704 #31419-46946183824880] INFO – : Running job thread for ‘Check Channels’ (Channel.fetch) status is: sleep
I, [2019-09-25T21:35:31.279892 #31419-46946183824880] INFO – : Running job thread for ‘Generate Session data’ (Sessions.jobs) status is: sleep
I, [2019-09-25T21:35:31.280123 #31419-46946183824880] INFO – : Running job thread for ‘Import OTRS diff load’ (Import::OTRS.diff_worker) status is: sleep
I, [2019-09-25T21:35:31.280425 #31419-46946183824880] INFO – : Running job thread for ‘Execute jobs’ (Job.run) status is: sleep
I, [2019-09-25T21:35:35.206677 #31419-70061151230720] INFO – : execute Channel.fetch (try_count 0)…
I, [2019-09-25T21:35:35.208871 #31419-70061151230720] INFO – : fetching imap (mail.example.com/support@example.com port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false)
I, [2019-09-25T21:35:35.726265 #31419-70061151230720] INFO – : - no message
I, [2019-09-25T21:35:35.726366 #31419-70061151230720] INFO – : done
I, [2019-09-25T23:35:55.536815 #31421-47101165944700] INFO – : Started GET “/api/v1/channels_email?=1569446860838" for 192.168.1.4 at 2019-09-25 23:35:55 +0200
I, [2019-09-25T23:35:55.542219 #31421-47101165944700] INFO – : Processing by ChannelsEmailController#index as JSON
I, [2019-09-25T23:35:55.542314 #31421-47101165944700] INFO – : Parameters: {"”=>“1569446860838”}
I, [2019-09-25T23:35:55.575934 #31421-47101165944700] INFO – : Completed 200 OK in 33ms (Views: 2.6ms | ActiveRecord: 3.8ms)
I, [2019-09-25T23:36:03.095448 #31421-47101165944040] INFO – : Started GET “/api/v1/cti/log?=1569446860839" for 192.168.1.4 at 2019-09-25 23:36:03 +0200
I, [2019-09-25T23:36:03.098640 #31421-47101165944380] INFO – : Started GET "/api/v1/tickets/5?all=true&=1569446860840” for 192.168.1.4 at 2019-09-25 23:36:03 +0200
I, [2019-09-25T23:36:03.103477 #31421-47101165944380] INFO – : Processing by TicketsController#show as JSON
I, [2019-09-25T23:36:03.105844 #31421-47101165944380] INFO – : Parameters: {“all”=>“true”, “"=>“1569446860840”, “id”=>“5”}
I, [2019-09-25T23:36:03.105785 #31421-47101165944040] INFO – : Processing by CtiController#index as JSON
I, [2019-09-25T23:36:03.108116 #31421-47101165944040] INFO – : Parameters: {"”=>“1569446860839”}
I, [2019-09-25T23:36:03.122868 #31421-47101165944040] INFO – : Completed 200 OK in 15ms (Views: 0.4ms | ActiveRecord: 6.9ms)
I, [2019-09-25T23:36:03.177327 #31421-47101165944380] INFO – : Completed 200 OK in 71ms (Views: 5.5ms | ActiveRecord: 23.7ms)
I, [2019-09-25T21:36:06.040614 #31419-70061151230720] INFO – : execute Channel.fetch (try_count 0)…
I, [2019-09-25T21:36:06.042688 #31419-70061151230720] INFO – : fetching imap (mail.example.com/support@example.com port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false)
I, [2019-09-25T23:36:06.447699 #31421-47101165961400] INFO – : Started GET “/api/v1/online_notifications/?full=true&=1569446860841" for 192.168.1.4 at 2019-09-25 23:36:06 +0200
I, [2019-09-25T23:36:06.454361 #31421-47101165961400] INFO – : Processing by OnlineNotificationsController#index as JSON
I, [2019-09-25T23:36:06.454483 #31421-47101165961400] INFO – : Parameters: {“full”=>“true”, "”=>“1569446860841”}
I, [2019-09-25T23:36:06.469700 #31421-47101165961400] INFO – : Completed 200 OK in 15ms (Views: 2.0ms | ActiveRecord: 2.0ms)
I, [2019-09-25T21:36:06.564092 #31419-70061151230720] INFO – : - no message
I, [2019-09-25T21:36:06.564213 #31419-70061151230720] INFO – : done
I, [2019-09-25T23:36:25.539393 #31421-47101165943760] INFO – : Started GET “/api/v1/channels_email?=1569446860842" for 192.168.1.4 at 2019-09-25 23:36:25 +0200
I, [2019-09-25T23:36:25.544489 #31421-47101165943760] INFO – : Processing by ChannelsEmailController#index as JSON
I, [2019-09-25T23:36:25.544553 #31421-47101165943760] INFO – : Parameters: {"”=>“1569446860842”}
I, [2019-09-25T23:36:25.708276 #31421-47101165943760] INFO – : Completed 200 OK in 164ms (Views: 2.5ms | ActiveRecord: 3.7ms)
I, [2019-09-25T21:36:31.281505 #31419-46946183824880] INFO – : Scheduler running…
I, [2019-09-25T21:36:31.289742 #31419-46946183824880] INFO – : Running job thread for ‘Process escalation tickets’ (Ticket.process_escalation) status is: sleep
I, [2019-09-25T21:36:31.290014 #31419-46946183824880] INFO – : Running job thread for ‘Check streams for Channel’ (Channel.stream) status is: sleep
I, [2019-09-25T21:36:31.290094 #31419-46946183824880] INFO – : Running job thread for ‘Check Channels’ (Channel.fetch) status is: sleep
I, [2019-09-25T21:36:31.290296 #31419-46946183824880] INFO – : Running job thread for ‘Generate Session data’ (Sessions.jobs) status is: sleep
I, [2019-09-25T21:36:31.290500 #31419-46946183824880] INFO – : Running job thread for ‘Import OTRS diff load’ (Import::OTRS.diff_worker) status is: sleep
I, [2019-09-25T21:36:31.290752 #31419-46946183824880] INFO – : Running job thread for ‘Execute jobs’ (Job.run) status is: sleep
I, [2019-09-25T21:36:32.633173 #31419-46946261704360] INFO – : execute Import::OTRS.diff_worker (try_count 0)…
I, [2019-09-25T21:36:36.826449 #31419-70061151230720] INFO – : execute Channel.fetch (try_count 0)…
I, [2019-09-25T21:36:36.828943 #31419-70061151230720] INFO – : fetching imap (mail.example.com/support@example.com port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false)
I, [2019-09-25T21:36:37.343275 #31419-70061151230720] INFO – : - no message
I, [2019-09-25T21:36:37.343369 #31419-70061151230720] INFO – : done
I, [2019-09-25T23:36:55.521362 #31421-47101165944700] INFO – : Started GET “/api/v1/channels_email?=1569446860843" for 192.168.1.4 at 2019-09-25 23:36:55 +0200
I, [2019-09-25T23:36:55.526523 #31421-47101165944700] INFO – : Processing by ChannelsEmailController#index as JSON
I, [2019-09-25T23:36:55.526624 #31421-47101165944700] INFO – : Parameters: {"”=>“1569446860843”}
I, [2019-09-25T23:36:55.664510 #31421-47101165944700] INFO – : Completed 200 OK in 138ms (Views: 3.2ms | ActiveRecord: 3.8ms)
I, [2019-09-25T23:37:00.254927 #31421-47101165944040] INFO – : Started GET “/api/v1/cti/log?=1569446860844" for 192.168.1.4 at 2019-09-25 23:37:00 +0200
I, [2019-09-25T23:37:00.261184 #31421-47101165944040] INFO – : Processing by CtiController#index as JSON
I, [2019-09-25T23:37:00.261305 #31421-47101165944040] INFO – : Parameters: {"”=>“1569446860844”}
I, [2019-09-25T23:37:00.270861 #31421-47101165944040] INFO – : Completed 200 OK in 9ms (Views: 0.3ms | ActiveRecord: 2.1ms)
I, [2019-09-25T23:37:00.339050 #31421-47101165944380] INFO – : Started GET “/api/v1/tickets/5?all=true&=1569446860845" for 192.168.1.4 at 2019-09-25 23:37:00 +0200
I, [2019-09-25T23:37:00.344735 #31421-47101165944380] INFO – : Processing by TicketsController#show as JSON
I, [2019-09-25T23:37:00.344840 #31421-47101165944380] INFO – : Parameters: {“all”=>“true”, "”=>“1569446860845”, “id”=>“5”}
I, [2019-09-25T23:37:00.407718 #31421-47101165944380] INFO – : Completed 200 OK in 63ms (Views: 6.7ms | ActiveRecord: 12.7ms)
E, [2019-09-25T21:37:00.433287 #31419-46946262788040] ERROR – : #<JSON::ParserError: 785: unexpected token at ‘’>
E, [2019-09-25T21:37:00.907036 #31419-46946262788040] ERROR – : error in reading/parsing session file ‘/opt/zammad/tmp/websocket_production/46976830746880/session’, remove session.
I, [2019-09-25T23:37:03.444184 #31421-47101165961400] INFO – : Started GET “/api/v1/online_notifications/?full=true&=1569446860846" for 192.168.1.4 at 2019-09-25 23:37:03 +0200
I, [2019-09-25T23:37:03.449670 #31421-47101165961400] INFO – : Processing by OnlineNotificationsController#index as JSON
I, [2019-09-25T23:37:03.449772 #31421-47101165961400] INFO – : Parameters: {“full”=>“true”, "”=>“1569446860846”}
I, [2019-09-25T23:37:03.465977 #31421-47101165961400] INFO – : Completed 200 OK in 16ms (Views: 2.3ms | ActiveRecord: 1.7ms)
I, [2019-09-25T21:37:08.020840 #31419-70061151230720] INFO – : execute Channel.fetch (try_count 0)…
I, [2019-09-25T21:37:08.022864 #31419-70061151230720] INFO – : fetching imap (mail.example.com/support@example.com port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false)
I, [2019-09-25T21:37:08.549972 #31419-70061151230720] INFO – : - no message
I, [2019-09-25T21:37:08.550080 #31419-70061151230720] INFO – : done

MrGeneration · September 26, 2019, 2:38pm

So basically the translation is still not working?
This is a vanialla Zammad installation without any custom changes?

Baldur1989 · September 26, 2019, 5:01pm

Yes but i installed a new Instance and works.

I have no idea what the problem was.
I couldn’t find any mistakes.

Many thanks for your effort.

Kind regards

system · January 24, 2020, 5:01pm

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