Only one email inbox keep generating so many same tickets


  • Used Zammad version: 4.1
  • Used Zammad installation type: (source, package, docker-compose, …) source
  • Operating system: Debian 10
  • Browser + version: Microsoft edge 91.0.864.67

Expected behavior:

  • one email to one ticket

Actual behavior:

  • one email generate one ticket every 30 second

Steps to reproduce the behavior:

Sorry but with the existing information it’s hard to help you in a good way.
Sounds like you’re having some kind of loop - but without knowing if it’s exact the same mail, if it’s an answer your agent sent (or if it’s from a customer) and especially what your channel settings are nobody will be able to help you here.

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.