since this is neither a technical question nor a feature request I hope that I’m right posting this thread here.
The question is pretty simple: is it possible to create multiple tickets from one fetched mail in zammad 5.0?
Some background information: HR sends us one mail per new staff member. This mail gets fetched from zammad and a ticket is created. Since a new staff member is work for multiple agents we create multiple tickets for different groups from the base ticket. These tickets are always the same, so it would be nice if zammad would create multiple tickets from one send mail.
Is this possible?