One incoming mail multiple tickets

Technical assistance
1

Greetings,

since this is neither a technical question nor a feature request I hope that I’m right posting this thread here.
The question is pretty simple: is it possible to create multiple tickets from one fetched mail in zammad 5.0?

Some background information: HR sends us one mail per new staff member. This mail gets fetched from zammad and a ticket is created. Since a new staff member is work for multiple agents we create multiple tickets for different groups from the base ticket. These tickets are always the same, so it would be nice if zammad would create multiple tickets from one send mail.
Is this possible?

Thanks,

That_IT_admin

2

No this is not possible.
If a ticket contains several sub task you should split the original ticket into several ones.

See: Splitting Tickets — Zammad (for Agents) documentation

3

Hello,

thanks for the clarification. Splitting tickets is the way we’re currently doing it.

4

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