Yves
July 28, 2020, 4:40pm
1
Used Zammad version: 3.4.0-1594825410
Used Zammad installation source: package
Operating system: Debian 9
Browser + version: Safari
We updated the zammad to 3.4 two days ago.
Actual behavior:
Email channel: 98% of the time, it works. But it has already happened twice today that two tickets are made from one request and the customer gets two ticket numbers.
Steps to reproduce the behavior:
can unfortunately not reproduce it
GiR
July 30, 2020, 9:56pm
2
Did your customer send it to only one address?
I’m asking it because maybe it’s the same issue as here
Current behavior
I have two emails registered as channels.
Email 1 is: group1@zammad.com anything this email receives goes directly to the group1
Email 2 is: group2@zammad.com anything this email receives goes directly to the group2
[image]
When I hit send, this one mail will create two tickets, with the same subject and body for group1 and group2. So if the sender spams my groups I wanted to create only 1 ticket for 1 group, to avoid multiple groups working in the same issue, in this case…
Yves
July 31, 2020, 6:02am
3
Hi, yes, we only have one account (support@).
Cheers Yves
Is the mail sensitive?
If not, would it be possible to share it’s headers?
system
Closed
December 1, 2020, 2:30pm
5
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