Hello,
currently we can’t find any tickets older than 4 weeks via the normal search. But if I want to create a report profile and enter the ticket number there, the ticket will be found immediately.
We already created the search index again but the result remains the same.!
I have reading rights to the group. But also agents with full access get this message. What first helped was to stop the zammad service, then rebuild the production log empty and restart the zammad service.