Office 365 authentication not pulling all user details


  • Used Zammad version: 5.0
  • Used Zammad installation type: package
  • Operating system: Ubuntu 20.04
  • Browser + version: Edge

Expected behavior:

  • When users are created in Zammad via the Office 365 authentication it should pull in all the basic user details. Such as Firstname, Lastname, Email, Phone, Department etc

Actual behavior:

  • Only pulls in Firstname, Lastname & Email details. Missing phone and department fields.

I’m unsure if this is to be expected but the users I have pulled in have phone and department details within Azure AD and its not getting pulled down upon user logging in to Zammad for the first time. Do I need to add more API MS Graph permissions to allow this or is this not going to work?

Thanks in advance

1 Like

For me the grat option could be possibility to map field “alternateEmailAddress” from MS365 as email adddress to user in zammad.

I’m afraid this currently works as designed.
Please create a feature request here if you believe this should be improved:

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.