# Not fetching emails
**URL:** https://community.zammad.org/t/not-fetching-emails/367
**Category:** Technical assistance
**Created:** [March 2, 2018, 3:12pm UTC](https://community.zammad.org/t/not-fetching-emails/367 "2018-03-02T15:12:30Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@slavian87](https://community.zammad.org/u/slavian87)
#### Post date: [March 2, 2018, 3:12pm UTC](https://community.zammad.org/t/not-fetching-emails/367/1 "2018-03-02T15:12:30Z")
Zammad stopped fetching emails, until I restart it via sytemctl.
Nothing in production log and scheduler.log:
I, [2018-03-02T03:26:51.801058 #19844] INFO – : fetching imap ([imap.yandex.ru/info@xxxxxx.ru](http://imap.yandex.ru/info@xxxxxx.ru) port=993,ssl=true,folder=INBOX,keep\_on\_server=true)
I, [2018-03-02T03:26:52.352402 #19844] INFO – : - no message
I, [2018-03-02T03:26:52.352539 #19844] INFO – : done
I, [2018-03-02T03:26:53.048024 #19844] INFO – : execute Job.run (try\_count 0)…
I, [2018-03-02T03:27:01.266602 #19844] INFO – : Running job thread for ‘Execute jobs’ (Job.run) status is: sleep
I, [2018-03-02T03:27:22.392825 #19844] INFO – : execute Channel.fetch (try\_count 0)…
I, [2018-03-02T03:27:22.396094 #19844] INFO – : fetching imap ([imap.yandex.ru/info@xxxxx.ru](http://imap.yandex.ru/info@xxxxx.ru) port=993,ssl=true,folder=INBOX,keep\_on\_server=true)
I, [2018-03-02T03:27:27.914300 #19844] INFO – : …stopped thread for 'OnlineNotification.cleanup’
I, [2018-03-02T03:28:01.268216 #19844] INFO – : Scheduler running…
I, [2018-03-02T03:28:01.277004 #19844] INFO – : Running job thread for ‘Generate Session data’ (Sessions.jobs) status is: sleep
I, [2018-03-02T03:28:01.277125 #19844] INFO – : Running job thread for ‘Import OTRS diff load’ (Import::OTRS.diff\_worker) status is: sleep
I, [2018-03-02T03:28:01.277216 #19844] INFO – : Running job thread for ‘Check streams for Channel’ (Channel.stream) status is: sleep
I, [2018-03-02T03:28:01.277403 #19844] INFO – : Running job thread for ‘Check Channels’ (Channel.fetch) status is: sleep
I, [2018-03-02T03:28:01.278048 #19844] INFO – : Running job thread for ‘Execute jobs’ (Job.run) status is: sleep
I, [2018-03-02T03:29:01.279117 #19844] INFO – : Scheduler running…
I, [2018-03-02T03:29:01.287559 #19844] INFO – : Running job thread for ‘Generate Session data’ (Sessions.jobs) status is: sleep
I, [2018-03-02T03:29:01.287670 #19844] INFO – : Running job thread for ‘Import OTRS diff load’ (Import::OTRS.diff\_worker) status is: sleep
I, [2018-03-02T03:29:01.287746 #19844] INFO – : Running job thread for ‘Check streams for Channel’ (Channel.stream) status is: sleep
I, [2018-03-02T03:29:01.287828 #19844] INFO – : Running job thread for ‘Check Channels’ (Channel.fetch) status is: sleep
I, [2018-03-02T03:29:01.288478 #19844] INFO – : Running job thread for ‘Execute jobs’ (Job.run) status is: sleep
I, [2018-03-02T03:29:33.020597 #19844] INFO – : execute Import::OTRS.diff\_worker (try\_count 0)…
I, [2018-03-02T03:30:01.289700 #19844] INFO – : Scheduler running…
I, [2018-03-02T03:30:01.298373 #19844] INFO – : Running job thread for ‘Generate Session data’ (Sessions.jobs) status is: sleep
I, [2018-03-02T03:30:01.298512 #19844] INFO – : Running job thread for ‘Check streams for Channel’ (Channel.stream) status is: sleep
I, [2018-03-02T03:30:01.298590 #19844] INFO – : Running job thread for ‘Check Channels’ (Channel.fetch) status is: sleep
I, [2018-03-02T03:30:01.298666 #19844] INFO – : Running job thread for ‘Import OTRS diff load’ (Import::OTRS.diff\_worker) status is: sleep
I, [2018-03-02T03:30:01.299401 #19844] INFO – : Running job thread for ‘Execute jobs’ (Job.run) status is: sleep
I, [2018-03-02T03:31:01.300598 #19844] INFO – : Scheduler running…
I, [2018-03-02T03:31:01.310174 #19844] INFO – : Running job thread for ‘Generate Session data’ (Sessions.jobs) status is: sleep
I, [2018-03-02T03:31:01.310316 #19844] INFO – : Running job thread for ‘Check streams for Channel’ (Channel.stream) status is: sleep
I, [2018-03-02T03:31:01.310400 #19844] INFO – : Running job thread for ‘Check Channels’ (Channel.fetch) status is: sleep
I, [2018-03-02T03:31:01.310474 #19844] INFO – : Running job thread for ‘Import OTRS diff load’ (Import::OTRS.diff\_worker) status is: sleep
I, [2018-03-02T03:31:01.311154 #19844] INFO – : Running job thread for ‘Execute jobs’ (Job.run) status is: sleep
I, [2018-03-02T03:31:53.055377 #19844] INFO – : execute Job.run (try\_count 0)…
I, [2018-03-02T03:32:01.312205 #19844] INFO – : Scheduler running…
I, [2018-03-02T03:32:01.320286 #19844] INFO – : Running job thread for ‘Generate Session data’ (Sessions.jobs) status is: sleep
I, [2018-03-02T03:32:01.320640 #19844] INFO – : Running job thread for ‘Check Channels’ (Channel.fetch) status is: sleep
I, [2018-03-02T03:32:01.320762 #19844] INFO – : Running job thread for ‘Import OTRS diff load’ (Import::OTRS.diff\_worker) status is: sleep
I, [2018-03-02T03:32:01.320883 #19844] INFO – : Running job thread for ‘Check streams for Channel’ (Channel.stream) status is: sleep
I, [2018-03-02T03:32:01.321525 #19844] INFO – : Running job thread for ‘Execute jobs’ (Job.run) status is: sleep
I, [2018-03-02T03:32:33.029211 #19844] INFO – : execute Import::OTRS.diff\_worker (try\_count 0)…
I, [2018-03-02T03:33:01.322678 #19844] INFO – : Scheduler running…
I, [2018-03-02T03:33:01.331586 #19844] INFO – : Running job thread for ‘Generate Session data’ (Sessions.jobs) status is: sleep
I, [2018-03-02T03:33:01.331683 #19844] INFO – : Running job thread for ‘Check Channels’ (Channel.fetch) status is: sleep
I, [2018-03-02T03:33:01.331759 #19844] INFO – : Running job thread for ‘Check streams for Channel’ (Channel.stream) status is: sleep
I, [2018-03-02T03:33:01.331833 #19844] INFO – : Running job thread for ‘Import OTRS diff load’ (Import::OTRS.diff\_worker) status is: sleep
I, [2018-03-02T03:33:01.332487 #19844] INFO – : Running job thread for ‘Execute jobs’ (Job.run) status is: sleep
I, [2018-03-02T03:34:01.333634 #19844] INFO – : Scheduler running…
I, [2018-03-02T03:34:01.341579 #19844] INFO – : Running job thread for ‘Generate Session data’ (Sessions.jobs) status is: sleep
I, [2018-03-02T03:34:01.341676 #19844] INFO – : Running job thread for ‘Check Channels’ (Channel.fetch) status is: sleep
I, [2018-03-02T03:34:01.341751 #19844] INFO – : Running job thread for ‘Check streams for Channel’ (Channel.stream) status is: sleep
I, [2018-03-02T03:34:01.341823 #19844] INFO – : Running job thread for ‘Import OTRS diff load’ (Import::OTRS.diff\_worker) status is: sleep
I, [2018-03-02T03:34:01.342407 #19844] INFO – : Running job thread for ‘Execute jobs’ (Job.run) status is: sleep
I, [2018-03-02T03:35:01.343585 #19844] INFO – : Scheduler running…
I, [2018-03-02T03:35:01.353941 #19844] INFO – : Started job thread for ‘Process auto unassign tickets’ (Ticket.process\_auto\_unassign)…
I, [2018-03-02T03:35:01.366634 #19844] INFO – : execute Ticket.process\_auto\_unassign (try\_count 0)…
I, [2018-03-02T03:35:01.372926 #19844] INFO – : …stopped thread for 'Ticket.process\_auto\_unassign’
I, [2018-03-02T03:35:11.353932 #19844] INFO – : Running job thread for ‘Generate Session data’ (Sessions.jobs) status is: sleep
I, [2018-03-02T03:35:11.354080 #19844] INFO – : Running job thread for ‘Check Channels’ (Channel.fetch) status is: sleep
I, [2018-03-02T03:35:11.354159 #19844] INFO – : Running job thread for ‘Check streams for Channel’ (Channel.stream) status is: sleep
I, [2018-03-02T03:35:11.354235 #19844] INFO – : Running job thread for ‘Import OTRS diff load’ (Import::OTRS.diff\_worker) status is: sleep
I, [2018-03-02T03:35:11.354923 #19844] INFO – : Running job thread for ‘Execute jobs’ (Job.run) status is: sleep
I, [2018-03-02T03:35:11.355397 #19844] INFO – : Started job thread for ‘Closed chat sessions where participients are offline.’ (Chat.cleanup\_close)…
I, [2018-03-02T03:35:11.360487 #19844] INFO – : execute Chat.cleanup\_close (try\_count 0)…
I, [2018-03-02T03:35:11.364103 #19844] INFO – : …stopped thread for 'Chat.cleanup\_close’
I, [2018-03-02T03:35:33.036934 #19844] INFO – : execute Import::OTRS.diff\_worker (try\_count 0)…
I, [2018-03-02T03:36:21.356345 #19844] INFO – : Scheduler running…
I, [2018-03-02T03:36:21.364784 #19844] INFO – : Running job thread for ‘Generate Session data’ (Sessions.jobs) status is: sleep
I, [2018-03-02T03:36:21.364905 #19844] INFO – : Running job thread for ‘Check Channels’ (Channel.fetch) status is: sleep
I, [2018-03-02T03:36:21.365026 #19844] INFO – : Running job thread for ‘Check streams for Channel’ (Channel.stream) status is: sleep
I, [2018-03-02T03:36:21.365474 #19844] INFO – : Running job thread for ‘Import OTRS diff load’ (Import::OTRS.diff\_worker) status is: sleep
I, [2018-03-02T03:36:21.366238 #19844] INFO – : Running job thread for ‘Execute jobs’ (Job.run) status is: sleep
I, [2018-03-02T03:36:53.062931 #19844] INFO – : execute Job.run (try\_count 0)…
I, [2018-03-02T03:37:21.367722 #19844] INFO – : Scheduler running…
I, [2018-03-02T03:37:21.375629 #19844] INFO – : Running job thread for ‘Generate Session data’ (Sessions.jobs) status is: sleep
I, [2018-03-02T03:37:21.375751 #19844] INFO – : Running job thread for ‘Check Channels’ (Channel.fetch) status is: sleep
I, [2018-03-02T03:37:21.375953 #19844] INFO – : Running job thread for ‘Check streams for Channel’ (Channel.stream) status is: sleep
I, [2018-03-02T03:37:21.376028 #19844] INFO – : Running job thread for ‘Import OTRS diff load’ (Import::OTRS.diff\_worker) status is: sleep
I, [2018-03-02T03:37:21.376808 #19844] INFO – : Started job thread for ‘Generate user based stats.’ (Stats.generate)…
I, [2018-03-02T03:37:21.381841 #19844] INFO – : execute Stats.generate (try\_count 0)…
I, [2018-03-02T03:37:23.782233 #19844] INFO – : …stopped thread for 'Stats.generate’
I, [2018-03-02T03:37:31.377226 #19844] INFO – : Running job thread for ‘Execute jobs’ (Job.run) status is: sleep
I, [2018-03-02T03:38:31.378181 #19844] INFO – : Scheduler running…
I, [2018-03-02T03:38:31.388179 #19844] INFO – : Started job thread for ‘Process pending tickets’ (Ticket.process\_pending)…
I, [2018-03-02T03:38:31.392725 #19844] INFO – : execute Ticket.process\_pending (try\_count 0)…
I, [2018-03-02T03:38:31.399903 #19844] INFO – : …stopped thread for 'Ticket.process\_pending’
I, [2018-03-02T03:38:33.045387 #19844] INFO – : execute Import::OTRS.diff\_worker (try\_count 0)…
I, [2018-03-02T03:38:41.388375 #19844] INFO – : Running job thread for ‘Check Channels’ (Channel.fetch) status is: sleep
I, [2018-03-02T03:38:41.388804 #19844] INFO – : Running job thread for ‘Generate Session data’ (Sessions.jobs) status is: sleep
I, [2018-03-02T03:38:41.388884 #19844] INFO – : Running job thread for ‘Import OTRS diff load’ (Import::OTRS.diff\_worker) status is: sleep
I, [2018-03-02T03:38:41.388969 #19844] INFO – : Running job thread for ‘Check streams for Channel’ (Channel.stream) status is: sleep
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### Author:  [@Maciek](https://community.zammad.org/u/Maciek)
#### Post date: [March 5, 2018, 5:11pm UTC](https://community.zammad.org/t/not-fetching-emails/367/2 "2018-03-05T17:11:11Z")
I have same issues.
Ubuntu 16.04 LTS
service zammad restart - temporary resolve problem
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### Author:  [@slavian87](https://community.zammad.org/u/slavian87)
#### Post date: [March 6, 2018, 8:14am UTC](https://community.zammad.org/t/not-fetching-emails/367/3 "2018-03-06T08:14:43Z")
I have this problem only once since i started using zammad in october 2017.
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### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [April 5, 2018, 8:14am UTC](https://community.zammad.org/t/not-fetching-emails/367/4 "2018-04-05T08:14:46Z")
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