# No time tracking dialog

**URL:** https://community.zammad.org/t/no-time-tracking-dialog/16575
**Category:** Technical assistance
**Created:** [January 15, 2025, 5:25pm UTC](https://community.zammad.org/t/no-time-tracking-dialog/16575 "2025-01-15T17:25:54Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![deepblue](https://community.zammad.org/letter_avatar_proxy/v4/letter/d/d78d45/32.png) [@deepblue](https://community.zammad.org/u/deepblue)
#### Post date: [January 15, 2025, 5:25pm UTC](https://community.zammad.org/t/no-time-tracking-dialog/16575/1 "2025-01-15T17:25:54Z")

</div>

### Infos:

- Used Zammad version: 6.4.1-1736847225.e899e544.bookworm
- Used Zammad installation type: package
- Operating system: Debain 12
- Browser + version: Browser Independent (Firefox,Chrome, DuckDuckGo)

### Expected behavior:

- When updating a ticket, a dialog for time tracking appears.

 ![Bildschirmfoto 2025-01-15 um 18.16.20](https://community.zammad.org/uploads/default/original/2X/4/4c19cdb43386394456c77735994c391c2bab0bbd.png)

### Actual behavior:

- When updating tickets, no time tracking dialog appears (independent of the agent) What could be the reason for this?

### Steps to reproduce the behavior:

- System Report says:

```auto
"Counts": {

    "Ticket::TimeAccounting::Type": 0,
        "Ticket::TimeAccounting": 0,

"LastCreatedAt": {

  "Ticket::TimeAccounting::Type": null,
        "Ticket::TimeAccounting": null,

```

---

<div class="post-metadata">

### Author: ![rolfschmidt](https://community.zammad.org/user_avatar/community.zammad.org/rolfschmidt/32/3368_2.png) [@rolfschmidt](https://community.zammad.org/u/rolfschmidt)
#### Post date: [January 21, 2025, 11:40am UTC](https://community.zammad.org/t/no-time-tracking-dialog/16575/2 "2025-01-21T11:40:43Z")

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Hi @deepblue ,

looks like you did not select states for the condition, can you select all states and save?

Then it should appear on all article creations.

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<div class="post-metadata">

### Author: ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)
#### Post date: [January 16, 2026, 11:41am UTC](https://community.zammad.org/t/no-time-tracking-dialog/16575/3 "2026-01-16T11:41:33Z")

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