No such file - cache_file_store_production

ecomsilio · April 21, 2021, 7:48am

Infos:

Used Zammad version: 3.6
Used Zammad installation type: package
Operating system: Debian 10
Browser + version: Chrome 89

Error

{"error":"No such file or directory @ apply2files - /opt/zammad/tmp/cache_file_store_production/C17/810/Ticket%3A%3AArticle%3A%3AType%3A%3Anote"}

I am getting this error since a few weeks. I happens 1 or 2 times a week and it usually occurs when I return back to my computer after being away for a couple of hours. Zammad was open during this whole time and was not opened elsewhere. The session is still valid and it seems that no data got los.

I looked up this file and it exists. So I don’t understand the error message saying, the file does not exist.

Any help is greatly appreciated.
Thanks a lot in advance!
Gijs

ecomsilio · April 23, 2021, 11:29am

My colleague had this error twice in the past 4 weeks. Looks like the same.

StatusCode: 500
{“error”:“Error ID mNCNkU7c: Please contact your administrator.“}

Any idea what could cause this error?

Thanks,
Gijs

olafbuitelaar · April 23, 2021, 11:34am

i would expect the server to log an error about this, since it’s a HTTP 500 error, meaning an internal server error. Maybe also some additional info in your browser debugger might be available if you inspect the request in the network tab?

ecomsilio · April 23, 2021, 3:28pm

Hi @olafbuitelaar

I have checked the production.log and it seems there are a few of these errors. I haven’t seen that much in the browser.

I don’t see anything unexpected at any ticket. Zammad is working normal but I am just curious where the error comes from.

Thanks for your help,
Gijs

Error 1.

I, [2021-04-20T09:15:44.287707 #108026-70258861746460]  INFO -- : Processing by TaskbarController#update as JSON
I, [2021-04-20T09:15:44.421939 #108026-70258861746460]  INFO -- :   Parameters: {"key"=>"Ticket-9293", "client_id"=>"123", "callback"=>"TicketZoom", "state"=>{"ticket"=>{}, "article"=>{"form_id"=>"694783056"}}, "params"=>{"ticket_id"=>"9293", "init"=>true}, "prio"=>9, "notify"=>false, "active"=>false, "attachments"=>[], "updated_at"=>"2021-04-13T06:45:24.628Z", "id"=>"20857"}
E, [2021-04-20T09:15:44.408870 #108026-46966534603540] ERROR -- : No such file or directory @ apply2files - /opt/zammad/tmp/cache_file_store_production/439/740/Ticket%3A%3A909 (Errno::ENOENT)
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/file_store.rb:91:in `delete'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/file_store.rb:91:in `delete_entry'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/strategy/local_cache.rb:155:in `delete_entry'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:350:in `block in read'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:663:in `block in instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:170:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:663:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:345:in `read'
/opt/zammad/lib/cache.rb:47:in `get'
/opt/zammad/app/models/application_model/has_cache.rb:50:in `cache_get'
/opt/zammad/app/models/application_model/can_lookup.rb:28:in `lookup'
/opt/zammad/app/models/ticket/search.rb:231:in `block in search'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.5/lib/active_record/relation/delegation.rb:71:in `each'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.5/lib/active_record/relation/delegation.rb:71:in `each'
/opt/zammad/app/models/ticket/search.rb:230:in `search'
/opt/zammad/app/controllers/concerns/ticket_stats.rb:7:in `ticket_ids_and_assets'
/opt/zammad/app/controllers/tickets_controller.rb:600:in `block in stats'
/opt/zammad/app/controllers/tickets_controller.rb:599:in `each'
/opt/zammad/app/controllers/tickets_controller.rb:599:in `stats'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/basic_implicit_render.rb:6:in `send_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/base.rb:194:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/rendering.rb:30:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/callbacks.rb:42:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:109:in `block in run_callbacks'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:18:in `block (4 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:180:in `subscribed'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:17:in `block (3 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:180:in `subscribed'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:16:in `block (2 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `instance_exec'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/zammad/app/controllers/application_controller/handles_transitions.rb:14:in `handle_transaction'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:136:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/callbacks.rb:41:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/rescue.rb:22:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/instrumentation.rb:34:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:168:in `block in instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications/instrumenter.rb:23:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:168:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/instrumentation.rb:32:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/params_wrapper.rb:256:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.5/lib/active_record/railties/controller_runtime.rb:24:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/base.rb:134:in `process'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionview-5.2.4.5/lib/action_view/rendering.rb:32:in `process'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal.rb:191:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal.rb:252:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:52:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:34:in `serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:52:in `block in serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:35:in `each'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:35:in `serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:840:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:420:in `call_app!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-saml-1.10.1/lib/omniauth/strategies/saml.rb:89:in `other_phase'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:190:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/builder.rb:45:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/tempfile_reaper.rb:15:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/etag.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/conditional_get.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/head.rb:12:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/http/content_security_policy.rb:18:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:266:in `context'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:260:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/cookies.rb:670:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/callbacks.rb:28:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:98:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/callbacks.rb:26:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/debug_exceptions.rb:61:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/show_exceptions.rb:33:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:38:in `call_app'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:26:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:71:in `block in tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:28:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:71:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:26:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/remote_ip.rb:81:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/request_id.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/method_override.rb:24:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/runtime.rb:22:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/strategy/local_cache_middleware.rb:29:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/executor.rb:14:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/static.rb:127:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/sendfile.rb:110:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/engine.rb:524:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/configuration.rb:227:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:706:in `handle_request'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:476:in `process_client'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:334:in `block in run'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/thread_pool.rb:135:in `block in spawn_thread'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context'
I, [2021-04-20T09:15:44.339297 #108026-46966534357960]  INFO -- : Completed 200 OK in 511ms (Views: 46.7ms | ActiveRecord: 391.4ms)

Error 2.

E, [2021-04-20T11:50:32.678715 #108026-46966566927220] ERROR -- : No such file or directory @ apply2files - /opt/zammad/tmp/cache_file_store_production/AAC/5F0/User%3A%3Aauthorizations%3A%3A497 (Errno::ENOENT)
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/file_store.rb:91:in `delete'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/file_store.rb:91:in `delete_entry'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/strategy/local_cache.rb:155:in `delete_entry'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:350:in `block in read'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:663:in `block in instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:170:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:663:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:345:in `read'
/opt/zammad/lib/cache.rb:47:in `get'
/opt/zammad/app/models/user/assets.rb:47:in `assets'
/opt/zammad/app/models/organization/assets.rb:53:in `block in assets'
/opt/zammad/app/models/organization/assets.rb:47:in `each'
/opt/zammad/app/models/organization/assets.rb:47:in `assets'
/opt/zammad/app/models/user/assets.rb:98:in `assets'
/opt/zammad/app/models/ticket/assets.rb:44:in `block in assets'
/opt/zammad/app/models/ticket/assets.rb:37:in `each'
/opt/zammad/app/models/ticket/assets.rb:37:in `assets'
/opt/zammad/app/models/ticket/screen_options.rb:201:in `block in list_by_customer'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.5/lib/active_record/relation/delegation.rb:71:in `each'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.5/lib/active_record/relation/delegation.rb:71:in `each'
/opt/zammad/app/models/ticket/screen_options.rb:199:in `list_by_customer'
/opt/zammad/app/controllers/tickets_controller.rb:285:in `ticket_customer'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/basic_implicit_render.rb:6:in `send_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/base.rb:194:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/rendering.rb:30:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/callbacks.rb:42:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:109:in `block in run_callbacks'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:18:in `block (4 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:180:in `subscribed'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:17:in `block (3 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:180:in `subscribed'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:16:in `block (2 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `instance_exec'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/zammad/app/controllers/application_controller/handles_transitions.rb:14:in `handle_transaction'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:136:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/callbacks.rb:41:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/rescue.rb:22:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/instrumentation.rb:34:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:168:in `block in instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications/instrumenter.rb:23:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:168:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/instrumentation.rb:32:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/params_wrapper.rb:256:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.5/lib/active_record/railties/controller_runtime.rb:24:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/base.rb:134:in `process'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionview-5.2.4.5/lib/action_view/rendering.rb:32:in `process'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal.rb:191:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal.rb:252:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:52:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:34:in `serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:52:in `block in serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:35:in `each'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:35:in `serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:840:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:420:in `call_app!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-saml-1.10.1/lib/omniauth/strategies/saml.rb:89:in `other_phase'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:190:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/builder.rb:45:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/tempfile_reaper.rb:15:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/etag.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/conditional_get.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/head.rb:12:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/http/content_security_policy.rb:18:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:266:in `context'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:260:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/cookies.rb:670:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/callbacks.rb:28:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:98:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/callbacks.rb:26:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/debug_exceptions.rb:61:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/show_exceptions.rb:33:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:38:in `call_app'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:26:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:71:in `block in tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:28:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:71:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:26:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/remote_ip.rb:81:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/request_id.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/method_override.rb:24:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/runtime.rb:22:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/strategy/local_cache_middleware.rb:29:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/executor.rb:14:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/static.rb:127:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/sendfile.rb:110:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/engine.rb:524:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/configuration.rb:227:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:706:in `handle_request'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:476:in `process_client'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:334:in `block in run'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/thread_pool.rb:135:in `block in spawn_thread'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context'
E, [2021-04-20T11:50:32.708136 #108026-46966566927220] ERROR -- : Error ID Nv72qWMs: No such file or directory @ apply2files - /opt/zammad/tmp/cache_file_store_production/AAC/5F0/User%3A%3Aauthorizations%3A%3A497
I, [2021-04-20T11:50:32.708487 #108026-46966566927220]  INFO -- : Completed 500 Internal Server Error in 253ms (Views: 0.2ms | ActiveRecord: 62.5ms)

ecomsilio · April 23, 2021, 3:31pm

Error 3.

I, [2021-04-20T16:02:32.438941 #108026-70258855314120]  INFO -- : Processing by TicketsController#stats as JSON
I, [2021-04-20T16:02:32.438997 #108026-70258855314120]  INFO -- :   Parameters: {"organization_id"=>"27", "_"=>"1618917923682"}
E, [2021-04-20T16:02:32.443798 #108026-70258855316100] ERROR -- : Can't write cache Permission::ticket.customer: #<Errno::ENOENT: No such file or directory @ rb_sysopen - /opt/zammad/tmp/cache_file_store_production/B80/330/.permissions_check.70258855316100.108026.913437>
E, [2021-04-20T16:02:32.443841 #108026-70258855316100] ERROR -- : No such file or directory @ rb_sysopen - /opt/zammad/tmp/cache_file_store_production/B80/330/.permissions_check.70258855316100.108026.913437 (Errno::ENOENT)
/opt/zammad/vendor/ruby-2.6.6/lib/ruby/2.6.0/fileutils.rb:1133:in `initialize'
/opt/zammad/vendor/ruby-2.6.6/lib/ruby/2.6.0/fileutils.rb:1133:in `open'
/opt/zammad/vendor/ruby-2.6.6/lib/ruby/2.6.0/fileutils.rb:1133:in `rescue in block in touch'
/opt/zammad/vendor/ruby-2.6.6/lib/ruby/2.6.0/fileutils.rb:1129:in `block in touch'
/opt/zammad/vendor/ruby-2.6.6/lib/ruby/2.6.0/fileutils.rb:1127:in `each'
/opt/zammad/vendor/ruby-2.6.6/lib/ruby/2.6.0/fileutils.rb:1127:in `touch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/core_ext/file/atomic.rb:65:in `probe_stat_in'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/core_ext/file/atomic.rb:35:in `block in atomic_write'
/opt/zammad/vendor/ruby-2.6.6/lib/ruby/2.6.0/tempfile.rb:295:in `open'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/core_ext/file/atomic.rb:24:in `atomic_write'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/file_store.rb:84:in `write_entry'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/strategy/local_cache.rb:150:in `write_entry'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:446:in `block in write'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:663:in `block in instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:170:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:663:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:444:in `write'
/opt/zammad/lib/cache.rb:32:in `write'
/opt/zammad/app/models/application_model/has_cache.rb:45:in `cache_set'
/opt/zammad/app/models/application_model/can_lookup.rb:54:in `find_and_save_to_cache_by'
/opt/zammad/app/models/application_model/can_lookup.rb:28:in `lookup'
/opt/zammad/app/models/concerns/can_be_authorized.rb:36:in `block in acceptable_permissions_for'
/opt/zammad/app/models/concerns/can_be_authorized.rb:36:in `reject'
/opt/zammad/app/models/concerns/can_be_authorized.rb:36:in `acceptable_permissions_for'
/opt/zammad/app/models/concerns/can_be_authorized.rb:23:in `permissions?'
/opt/zammad/app/models/ticket.rb:105:in `access_condition'
/opt/zammad/app/models/ticket/screen_options.rb:176:in `list_by_customer'
/opt/zammad/app/controllers/tickets_controller.rb:285:in `ticket_customer'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/basic_implicit_render.rb:6:in `send_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/base.rb:194:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/rendering.rb:30:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/callbacks.rb:42:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:109:in `block in run_callbacks'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:18:in `block (4 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:180:in `subscribed'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:17:in `block (3 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:180:in `subscribed'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:16:in `block (2 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `instance_exec'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/zammad/app/controllers/application_controller/handles_transitions.rb:14:in `handle_transaction'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:136:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/callbacks.rb:41:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/rescue.rb:22:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/instrumentation.rb:34:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:168:in `block in instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications/instrumenter.rb:23:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:168:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/instrumentation.rb:32:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/params_wrapper.rb:256:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.5/lib/active_record/railties/controller_runtime.rb:24:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/base.rb:134:in `process'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionview-5.2.4.5/lib/action_view/rendering.rb:32:in `process'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal.rb:191:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal.rb:252:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:52:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:34:in `serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:52:in `block in serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:35:in `each'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:35:in `serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:840:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:420:in `call_app!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-saml-1.10.1/lib/omniauth/strategies/saml.rb:89:in `other_phase'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:190:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/builder.rb:45:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/tempfile_reaper.rb:15:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/etag.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/conditional_get.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/head.rb:12:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/http/content_security_policy.rb:18:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:266:in `context'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:260:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/cookies.rb:670:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/callbacks.rb:28:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:98:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/callbacks.rb:26:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/debug_exceptions.rb:61:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/show_exceptions.rb:33:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:38:in `call_app'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:26:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:71:in `block in tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:28:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:71:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:26:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/remote_ip.rb:81:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/request_id.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/method_override.rb:24:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/runtime.rb:22:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/strategy/local_cache_middleware.rb:29:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/executor.rb:14:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/static.rb:127:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/sendfile.rb:110:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/engine.rb:524:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/configuration.rb:227:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:706:in `handle_request'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:476:in `process_client'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:334:in `block in run'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/thread_pool.rb:135:in `block in spawn_thread'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context'
I, [2021-04-20T16:02:32.522400 #108026-70258855316100]  INFO -- : Completed 200 OK in 108ms (Views: 5.4ms | ActiveRecord: 32.5ms)

ecomsilio · April 23, 2021, 3:31pm

Error 4.

I, [2021-04-20T20:01:18.630977 #108026-46966567777340]  INFO -- : Enqueued UserDeviceLogJob (Job ID: 95689a71-d86b-48b4-bfef-d9ba875eddad) to DelayedJob(default) with arguments: "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_2_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36", "2.205.33.63", 3, "-289316155", "session"
E, [2021-04-20T20:01:18.944209 #108026-46966557352300] ERROR -- : No such file or directory @ apply2files - /opt/zammad/tmp/cache_file_store_production/C17/810/Ticket%3A%3AArticle%3A%3AType%3A%3Anote (Errno::ENOENT)
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/file_store.rb:91:in `delete'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/file_store.rb:91:in `delete_entry'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/strategy/local_cache.rb:155:in `delete_entry'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:350:in `block in read'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:663:in `block in instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:170:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:663:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:345:in `read'
/opt/zammad/lib/cache.rb:47:in `get'
/opt/zammad/app/models/application_model/has_cache.rb:50:in `cache_get'
/opt/zammad/app/models/application_model/can_lookup.rb:28:in `lookup'
/opt/zammad/app/models/ticket/screen_options.rb:90:in `block in attributes_to_change'
/opt/zammad/app/models/ticket/screen_options.rb:89:in `each'
/opt/zammad/app/models/ticket/screen_options.rb:89:in `attributes_to_change'
/opt/zammad/app/controllers/tickets_controller.rb:674:in `ticket_all'
/opt/zammad/app/controllers/tickets_controller.rb:73:in `show'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/basic_implicit_render.rb:6:in `send_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/base.rb:194:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/rendering.rb:30:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/callbacks.rb:42:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:109:in `block in run_callbacks'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:18:in `block (4 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:180:in `subscribed'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:17:in `block (3 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:180:in `subscribed'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:16:in `block (2 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `instance_exec'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/zammad/app/controllers/application_controller/handles_transitions.rb:14:in `handle_transaction'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:136:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/callbacks.rb:41:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/rescue.rb:22:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/instrumentation.rb:34:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:168:in `block in instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications/instrumenter.rb:23:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:168:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/instrumentation.rb:32:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/params_wrapper.rb:256:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.5/lib/active_record/railties/controller_runtime.rb:24:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/base.rb:134:in `process'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionview-5.2.4.5/lib/action_view/rendering.rb:32:in `process'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal.rb:191:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal.rb:252:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:52:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:34:in `serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:52:in `block in serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:35:in `each'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:35:in `serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:840:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:420:in `call_app!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-saml-1.10.1/lib/omniauth/strategies/saml.rb:89:in `other_phase'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:190:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/builder.rb:45:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/tempfile_reaper.rb:15:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/etag.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/conditional_get.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/head.rb:12:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/http/content_security_policy.rb:18:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:266:in `context'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:260:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/cookies.rb:670:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/callbacks.rb:28:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:98:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/callbacks.rb:26:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/debug_exceptions.rb:61:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/show_exceptions.rb:33:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:38:in `call_app'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:26:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:71:in `block in tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:28:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:71:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:26:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/remote_ip.rb:81:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/request_id.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/method_override.rb:24:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/runtime.rb:22:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/strategy/local_cache_middleware.rb:29:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/executor.rb:14:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/static.rb:127:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/sendfile.rb:110:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/engine.rb:524:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/configuration.rb:227:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:706:in `handle_request'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:476:in `process_client'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:334:in `block in run'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/thread_pool.rb:135:in `block in spawn_thread'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context'
E, [2021-04-20T20:01:18.945181 #108026-46966534566800] ERROR -- : No such file or directory @ apply2files - /opt/zammad/tmp/cache_file_store_production/C17/810/Ticket%3A%3AArticle%3A%3AType%3A%3Anote (Errno::ENOENT)
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/file_store.rb:91:in `delete'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/file_store.rb:91:in `delete_entry'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/strategy/local_cache.rb:155:in `delete_entry'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:350:in `block in read'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:663:in `block in instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:170:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:663:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:345:in `read'
/opt/zammad/lib/cache.rb:47:in `get'
/opt/zammad/app/models/application_model/has_cache.rb:50:in `cache_get'
/opt/zammad/app/models/application_model/can_lookup.rb:28:in `lookup'
/opt/zammad/app/models/ticket/screen_options.rb:90:in `block in attributes_to_change'
/opt/zammad/app/models/ticket/screen_options.rb:89:in `each'
/opt/zammad/app/models/ticket/screen_options.rb:89:in `attributes_to_change'
/opt/zammad/app/controllers/tickets_controller.rb:674:in `ticket_all'
/opt/zammad/app/controllers/tickets_controller.rb:73:in `show'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/basic_implicit_render.rb:6:in `send_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/base.rb:194:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/rendering.rb:30:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/callbacks.rb:42:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:109:in `block in run_callbacks'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:18:in `block (4 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:180:in `subscribed'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:17:in `block (3 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:180:in `subscribed'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:16:in `block (2 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `instance_exec'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/zammad/app/controllers/application_controller/handles_transitions.rb:14:in `handle_transaction'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:136:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/callbacks.rb:41:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/rescue.rb:22:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/instrumentation.rb:34:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:168:in `block in instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications/instrumenter.rb:23:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:168:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/instrumentation.rb:32:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/params_wrapper.rb:256:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.5/lib/active_record/railties/controller_runtime.rb:24:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/base.rb:134:in `process'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionview-5.2.4.5/lib/action_view/rendering.rb:32:in `process'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal.rb:191:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal.rb:252:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:52:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:34:in `serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:52:in `block in serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:35:in `each'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:35:in `serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:840:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:420:in `call_app!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-saml-1.10.1/lib/omniauth/strategies/saml.rb:89:in `other_phase'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:190:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/builder.rb:45:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/tempfile_reaper.rb:15:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/etag.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/conditional_get.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/head.rb:12:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/http/content_security_policy.rb:18:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:266:in `context'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:260:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/cookies.rb:670:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/callbacks.rb:28:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:98:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/callbacks.rb:26:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/debug_exceptions.rb:61:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/show_exceptions.rb:33:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:38:in `call_app'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:26:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:71:in `block in tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:28:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:71:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:26:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/remote_ip.rb:81:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/request_id.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/method_override.rb:24:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/runtime.rb:22:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/strategy/local_cache_middleware.rb:29:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/executor.rb:14:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/static.rb:127:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/sendfile.rb:110:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/engine.rb:524:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/configuration.rb:227:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:706:in `handle_request'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:476:in `process_client'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:334:in `block in run'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/thread_pool.rb:135:in `block in spawn_thread'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context'
I, [2021-04-20T20:01:18.994084 #108026-46966557352300]  INFO -- : Completed 500 Internal Server Error in 784ms (Views: 0.2ms | ActiveRecord: 417.5ms)
I, [2021-04-20T20:01:18.996390 #108026-46966534566800]  INFO -- : Completed 500 Internal Server Error in 549ms (Views: 0.1ms | ActiveRecord: 424.4ms)

ecomsilio · April 23, 2021, 3:31pm

Error 5.

I, [2021-04-20T09:15:44.410647 #108026-46966534420800]  INFO -- : Sent data image.png (41.2ms)
I, [2021-04-20T09:15:44.287707 #108026-70258861746460]  INFO -- : Processing by TaskbarController#update as JSON
I, [2021-04-20T09:15:44.421939 #108026-70258861746460]  INFO -- :   Parameters: {"key"=>"Ticket-9293", "client_id"=>"123", "callback"=>"TicketZoom", "state"=>{"ticket"=>{}, "article"=>{"form_id"=>"694783056"}}, "params"=>{"ticket_id"=>"9293", "init"=>true}, "prio"=>9, "notify"=>false, "active"=>false, "attachments"=>[], "updated_at"=>"2021-04-13T06:45:24.628Z", "id"=>"20857"}
E, [2021-04-20T09:15:44.408870 #108026-46966534603540] ERROR -- : No such file or directory @ apply2files - /opt/zammad/tmp/cache_file_store_production/439/740/Ticket%3A%3A909 (Errno::ENOENT)
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/file_store.rb:91:in `delete'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/file_store.rb:91:in `delete_entry'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/strategy/local_cache.rb:155:in `delete_entry'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:350:in `block in read'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:663:in `block in instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:170:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:663:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:345:in `read'
/opt/zammad/lib/cache.rb:47:in `get'
/opt/zammad/app/models/application_model/has_cache.rb:50:in `cache_get'
/opt/zammad/app/models/application_model/can_lookup.rb:28:in `lookup'
/opt/zammad/app/models/ticket/search.rb:231:in `block in search'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.5/lib/active_record/relation/delegation.rb:71:in `each'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.5/lib/active_record/relation/delegation.rb:71:in `each'
/opt/zammad/app/models/ticket/search.rb:230:in `search'
/opt/zammad/app/controllers/concerns/ticket_stats.rb:7:in `ticket_ids_and_assets'
/opt/zammad/app/controllers/tickets_controller.rb:600:in `block in stats'
/opt/zammad/app/controllers/tickets_controller.rb:599:in `each'
/opt/zammad/app/controllers/tickets_controller.rb:599:in `stats'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/basic_implicit_render.rb:6:in `send_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/base.rb:194:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/rendering.rb:30:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/callbacks.rb:42:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:109:in `block in run_callbacks'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:18:in `block (4 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:180:in `subscribed'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:17:in `block (3 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:180:in `subscribed'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:16:in `block (2 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `instance_exec'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/zammad/app/controllers/application_controller/handles_transitions.rb:14:in `handle_transaction'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:136:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/callbacks.rb:41:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/rescue.rb:22:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/instrumentation.rb:34:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:168:in `block in instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications/instrumenter.rb:23:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:168:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/instrumentation.rb:32:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/params_wrapper.rb:256:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.5/lib/active_record/railties/controller_runtime.rb:24:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/base.rb:134:in `process'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionview-5.2.4.5/lib/action_view/rendering.rb:32:in `process'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal.rb:191:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal.rb:252:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:52:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:34:in `serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:52:in `block in serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:35:in `each'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:35:in `serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:840:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:420:in `call_app!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-saml-1.10.1/lib/omniauth/strategies/saml.rb:89:in `other_phase'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:190:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/builder.rb:45:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/tempfile_reaper.rb:15:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/etag.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/conditional_get.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/head.rb:12:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/http/content_security_policy.rb:18:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:266:in `context'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:260:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/cookies.rb:670:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/callbacks.rb:28:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:98:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/callbacks.rb:26:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/debug_exceptions.rb:61:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/show_exceptions.rb:33:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:38:in `call_app'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:26:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:71:in `block in tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:28:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:71:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:26:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/remote_ip.rb:81:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/request_id.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/method_override.rb:24:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/runtime.rb:22:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/strategy/local_cache_middleware.rb:29:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/executor.rb:14:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/static.rb:127:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/sendfile.rb:110:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/engine.rb:524:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/configuration.rb:227:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:706:in `handle_request'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:476:in `process_client'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:334:in `block in run'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/thread_pool.rb:135:in `block in spawn_thread'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context'
I, [2021-04-20T09:15:44.339297 #108026-46966534357960]  INFO -- : Completed 200 OK in 511ms (Views: 46.7ms | ActiveRecord: 391.4ms)
I, [2021-04-20T09:15:44.428645 #108026-70258861747300]  INFO -- : Completed 200 OK in 1185ms (Views: 8.3ms | ActiveRecord: 206.7ms)

Error 6.

I, [2021-04-20T11:50:32.644414 #108026-46966566906460]  INFO -- : Sent data avatar (0.5ms)
I, [2021-04-20T11:50:32.646921 #108026-46966566906460]  INFO -- : Completed 200 OK in 39ms (Views: 0.3ms | ActiveRecord: 31.3ms)
E, [2021-04-20T11:50:32.678715 #108026-46966566927220] ERROR -- : No such file or directory @ apply2files - /opt/zammad/tmp/cache_file_store_production/AAC/5F0/User%3A%3Aauthorizations%3A%3A497 (Errno::ENOENT)
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/file_store.rb:91:in `delete'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/file_store.rb:91:in `delete_entry'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/strategy/local_cache.rb:155:in `delete_entry'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:350:in `block in read'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:663:in `block in instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:170:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:663:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:345:in `read'
/opt/zammad/lib/cache.rb:47:in `get'
/opt/zammad/app/models/user/assets.rb:47:in `assets'
/opt/zammad/app/models/organization/assets.rb:53:in `block in assets'
/opt/zammad/app/models/organization/assets.rb:47:in `each'
/opt/zammad/app/models/organization/assets.rb:47:in `assets'
/opt/zammad/app/models/user/assets.rb:98:in `assets'
/opt/zammad/app/models/ticket/assets.rb:44:in `block in assets'
/opt/zammad/app/models/ticket/assets.rb:37:in `each'
/opt/zammad/app/models/ticket/assets.rb:37:in `assets'
/opt/zammad/app/models/ticket/screen_options.rb:201:in `block in list_by_customer'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.5/lib/active_record/relation/delegation.rb:71:in `each'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.5/lib/active_record/relation/delegation.rb:71:in `each'
/opt/zammad/app/models/ticket/screen_options.rb:199:in `list_by_customer'
/opt/zammad/app/controllers/tickets_controller.rb:285:in `ticket_customer'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/basic_implicit_render.rb:6:in `send_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/base.rb:194:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/rendering.rb:30:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/callbacks.rb:42:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:109:in `block in run_callbacks'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:18:in `block (4 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:180:in `subscribed'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:17:in `block (3 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:180:in `subscribed'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:16:in `block (2 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `instance_exec'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/zammad/app/controllers/application_controller/handles_transitions.rb:14:in `handle_transaction'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:136:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/callbacks.rb:41:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/rescue.rb:22:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/instrumentation.rb:34:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:168:in `block in instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications/instrumenter.rb:23:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:168:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/instrumentation.rb:32:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/params_wrapper.rb:256:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.5/lib/active_record/railties/controller_runtime.rb:24:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/base.rb:134:in `process'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionview-5.2.4.5/lib/action_view/rendering.rb:32:in `process'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal.rb:191:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal.rb:252:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:52:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:34:in `serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:52:in `block in serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:35:in `each'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:35:in `serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:840:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:420:in `call_app!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-saml-1.10.1/lib/omniauth/strategies/saml.rb:89:in `other_phase'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:190:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/builder.rb:45:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/tempfile_reaper.rb:15:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/etag.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/conditional_get.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/head.rb:12:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/http/content_security_policy.rb:18:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:266:in `context'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:260:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/cookies.rb:670:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/callbacks.rb:28:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:98:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/callbacks.rb:26:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/debug_exceptions.rb:61:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/show_exceptions.rb:33:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:38:in `call_app'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:26:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:71:in `block in tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:28:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:71:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:26:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/remote_ip.rb:81:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/request_id.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/method_override.rb:24:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/runtime.rb:22:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/strategy/local_cache_middleware.rb:29:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/executor.rb:14:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/static.rb:127:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/sendfile.rb:110:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/engine.rb:524:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/configuration.rb:227:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:706:in `handle_request'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:476:in `process_client'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:334:in `block in run'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/thread_pool.rb:135:in `block in spawn_thread'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context'
E, [2021-04-20T11:50:32.708136 #108026-46966566927220] ERROR -- : Error ID Nv72qWMs: No such file or directory @ apply2files - /opt/zammad/tmp/cache_file_store_production/AAC/5F0/User%3A%3Aauthorizations%3A%3A497
I, [2021-04-20T11:50:32.708487 #108026-46966566927220]  INFO -- : Completed 500 Internal Server Error in 253ms (Views: 0.2ms | ActiveRecord: 62.5ms)

ecomsilio · April 23, 2021, 3:33pm

Error 7.

I, [2021-04-20T16:02:32.435143 #108026-70258855314120]  INFO -- : Started GET "/api/v1/ticket_stats?organization_id=27&_=1618917923682" for 84.140.147.188 at 2021-04-20 16:02:32 +0200
I, [2021-04-20T16:02:32.438941 #108026-70258855314120]  INFO -- : Processing by TicketsController#stats as JSON
I, [2021-04-20T16:02:32.438997 #108026-70258855314120]  INFO -- :   Parameters: {"organization_id"=>"27", "_"=>"1618917923682"}
E, [2021-04-20T16:02:32.443798 #108026-70258855316100] ERROR -- : Can't write cache Permission::ticket.customer: #<Errno::ENOENT: No such file or directory @ rb_sysopen - /opt/zammad/tmp/cache_file_store_production/B80/330/.permissions_check.70258855316100.108026.913437>
E, [2021-04-20T16:02:32.443841 #108026-70258855316100] ERROR -- : No such file or directory @ rb_sysopen - /opt/zammad/tmp/cache_file_store_production/B80/330/.permissions_check.70258855316100.108026.913437 (Errno::ENOENT)
/opt/zammad/vendor/ruby-2.6.6/lib/ruby/2.6.0/fileutils.rb:1133:in `initialize'
/opt/zammad/vendor/ruby-2.6.6/lib/ruby/2.6.0/fileutils.rb:1133:in `open'
/opt/zammad/vendor/ruby-2.6.6/lib/ruby/2.6.0/fileutils.rb:1133:in `rescue in block in touch'
/opt/zammad/vendor/ruby-2.6.6/lib/ruby/2.6.0/fileutils.rb:1129:in `block in touch'
/opt/zammad/vendor/ruby-2.6.6/lib/ruby/2.6.0/fileutils.rb:1127:in `each'
/opt/zammad/vendor/ruby-2.6.6/lib/ruby/2.6.0/fileutils.rb:1127:in `touch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/core_ext/file/atomic.rb:65:in `probe_stat_in'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/core_ext/file/atomic.rb:35:in `block in atomic_write'
/opt/zammad/vendor/ruby-2.6.6/lib/ruby/2.6.0/tempfile.rb:295:in `open'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/core_ext/file/atomic.rb:24:in `atomic_write'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/file_store.rb:84:in `write_entry'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/strategy/local_cache.rb:150:in `write_entry'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:446:in `block in write'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:663:in `block in instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:170:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:663:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:444:in `write'
/opt/zammad/lib/cache.rb:32:in `write'
/opt/zammad/app/models/application_model/has_cache.rb:45:in `cache_set'
/opt/zammad/app/models/application_model/can_lookup.rb:54:in `find_and_save_to_cache_by'
/opt/zammad/app/models/application_model/can_lookup.rb:28:in `lookup'
/opt/zammad/app/models/concerns/can_be_authorized.rb:36:in `block in acceptable_permissions_for'
/opt/zammad/app/models/concerns/can_be_authorized.rb:36:in `reject'
/opt/zammad/app/models/concerns/can_be_authorized.rb:36:in `acceptable_permissions_for'
/opt/zammad/app/models/concerns/can_be_authorized.rb:23:in `permissions?'
/opt/zammad/app/models/ticket.rb:105:in `access_condition'
/opt/zammad/app/models/ticket/screen_options.rb:176:in `list_by_customer'
/opt/zammad/app/controllers/tickets_controller.rb:285:in `ticket_customer'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/basic_implicit_render.rb:6:in `send_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/base.rb:194:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/rendering.rb:30:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/callbacks.rb:42:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:109:in `block in run_callbacks'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:18:in `block (4 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:180:in `subscribed'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:17:in `block (3 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:180:in `subscribed'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:16:in `block (2 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `instance_exec'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/zammad/app/controllers/application_controller/handles_transitions.rb:14:in `handle_transaction'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:136:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/callbacks.rb:41:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/rescue.rb:22:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/instrumentation.rb:34:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:168:in `block in instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications/instrumenter.rb:23:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:168:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/instrumentation.rb:32:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/params_wrapper.rb:256:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.5/lib/active_record/railties/controller_runtime.rb:24:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/base.rb:134:in `process'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionview-5.2.4.5/lib/action_view/rendering.rb:32:in `process'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal.rb:191:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal.rb:252:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:52:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:34:in `serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:52:in `block in serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:35:in `each'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:35:in `serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:840:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:420:in `call_app!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-saml-1.10.1/lib/omniauth/strategies/saml.rb:89:in `other_phase'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:190:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/builder.rb:45:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/tempfile_reaper.rb:15:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/etag.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/conditional_get.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/head.rb:12:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/http/content_security_policy.rb:18:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:266:in `context'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:260:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/cookies.rb:670:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/callbacks.rb:28:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:98:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/callbacks.rb:26:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/debug_exceptions.rb:61:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/show_exceptions.rb:33:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:38:in `call_app'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:26:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:71:in `block in tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:28:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:71:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:26:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/remote_ip.rb:81:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/request_id.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/method_override.rb:24:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/runtime.rb:22:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/strategy/local_cache_middleware.rb:29:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/executor.rb:14:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/static.rb:127:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/sendfile.rb:110:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/engine.rb:524:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/configuration.rb:227:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:706:in `handle_request'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:476:in `process_client'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:334:in `block in run'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/thread_pool.rb:135:in `block in spawn_thread'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context'
I, [2021-04-20T16:02:32.522400 #108026-70258855316100]  INFO -- : Completed 200 OK in 108ms (Views: 5.4ms | ActiveRecord: 32.5ms)
I, [2021-04-20T16:02:32.523101 #108026-70258855314680]  INFO -- : Started GET "/api/v1/tickets/9409?all=true&_=1618917923683" for 84.140.147.188 at 2021-04-20 16:02:32 +0200

ecomsilio · April 23, 2021, 3:33pm

Error 8.

I, [2021-04-20T20:01:18.630977 #108026-46966567777340]  INFO -- : Enqueued UserDeviceLogJob (Job ID: 95689a71-d86b-48b4-bfef-d9ba875eddad) to DelayedJob(default) with arguments: "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_2_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36", "2.205.33.63", 3, "-289316155", "session"
E, [2021-04-20T20:01:18.944209 #108026-46966557352300] ERROR -- : No such file or directory @ apply2files - /opt/zammad/tmp/cache_file_store_production/C17/810/Ticket%3A%3AArticle%3A%3AType%3A%3Anote (Errno::ENOENT)
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/file_store.rb:91:in `delete'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/file_store.rb:91:in `delete_entry'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/strategy/local_cache.rb:155:in `delete_entry'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:350:in `block in read'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:663:in `block in instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:170:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:663:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:345:in `read'
/opt/zammad/lib/cache.rb:47:in `get'
/opt/zammad/app/models/application_model/has_cache.rb:50:in `cache_get'
/opt/zammad/app/models/application_model/can_lookup.rb:28:in `lookup'
/opt/zammad/app/models/ticket/screen_options.rb:90:in `block in attributes_to_change'
/opt/zammad/app/models/ticket/screen_options.rb:89:in `each'
/opt/zammad/app/models/ticket/screen_options.rb:89:in `attributes_to_change'
/opt/zammad/app/controllers/tickets_controller.rb:674:in `ticket_all'
/opt/zammad/app/controllers/tickets_controller.rb:73:in `show'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/basic_implicit_render.rb:6:in `send_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/base.rb:194:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/rendering.rb:30:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/callbacks.rb:42:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:109:in `block in run_callbacks'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:18:in `block (4 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:180:in `subscribed'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:17:in `block (3 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:180:in `subscribed'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:16:in `block (2 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `instance_exec'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/zammad/app/controllers/application_controller/handles_transitions.rb:14:in `handle_transaction'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:136:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/callbacks.rb:41:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/rescue.rb:22:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/instrumentation.rb:34:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:168:in `block in instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications/instrumenter.rb:23:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:168:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/instrumentation.rb:32:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/params_wrapper.rb:256:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.5/lib/active_record/railties/controller_runtime.rb:24:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/base.rb:134:in `process'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionview-5.2.4.5/lib/action_view/rendering.rb:32:in `process'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal.rb:191:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal.rb:252:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:52:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:34:in `serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:52:in `block in serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:35:in `each'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:35:in `serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:840:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:420:in `call_app!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-saml-1.10.1/lib/omniauth/strategies/saml.rb:89:in `other_phase'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:190:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/builder.rb:45:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/tempfile_reaper.rb:15:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/etag.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/conditional_get.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/head.rb:12:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/http/content_security_policy.rb:18:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:266:in `context'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:260:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/cookies.rb:670:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/callbacks.rb:28:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:98:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/callbacks.rb:26:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/debug_exceptions.rb:61:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/show_exceptions.rb:33:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:38:in `call_app'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:26:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:71:in `block in tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:28:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:71:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:26:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/remote_ip.rb:81:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/request_id.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/method_override.rb:24:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/runtime.rb:22:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/strategy/local_cache_middleware.rb:29:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/executor.rb:14:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/static.rb:127:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/sendfile.rb:110:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/engine.rb:524:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/configuration.rb:227:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:706:in `handle_request'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:476:in `process_client'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:334:in `block in run'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/thread_pool.rb:135:in `block in spawn_thread'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context'
E, [2021-04-20T20:01:18.945181 #108026-46966534566800] ERROR -- : No such file or directory @ apply2files - /opt/zammad/tmp/cache_file_store_production/C17/810/Ticket%3A%3AArticle%3A%3AType%3A%3Anote (Errno::ENOENT)
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/file_store.rb:91:in `delete'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/file_store.rb:91:in `delete_entry'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/strategy/local_cache.rb:155:in `delete_entry'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:350:in `block in read'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:663:in `block in instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:170:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:663:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache.rb:345:in `read'
/opt/zammad/lib/cache.rb:47:in `get'
/opt/zammad/app/models/application_model/has_cache.rb:50:in `cache_get'
/opt/zammad/app/models/application_model/can_lookup.rb:28:in `lookup'
/opt/zammad/app/models/ticket/screen_options.rb:90:in `block in attributes_to_change'
/opt/zammad/app/models/ticket/screen_options.rb:89:in `each'
/opt/zammad/app/models/ticket/screen_options.rb:89:in `attributes_to_change'
/opt/zammad/app/controllers/tickets_controller.rb:674:in `ticket_all'
/opt/zammad/app/controllers/tickets_controller.rb:73:in `show'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/basic_implicit_render.rb:6:in `send_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/base.rb:194:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/rendering.rb:30:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/callbacks.rb:42:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:109:in `block in run_callbacks'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:18:in `block (4 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:180:in `subscribed'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:17:in `block (3 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:180:in `subscribed'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:16:in `block (2 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `instance_exec'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/zammad/app/controllers/application_controller/handles_transitions.rb:14:in `handle_transaction'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:136:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/callbacks.rb:41:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/rescue.rb:22:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/instrumentation.rb:34:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:168:in `block in instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications/instrumenter.rb:23:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:168:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/instrumentation.rb:32:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal/params_wrapper.rb:256:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.5/lib/active_record/railties/controller_runtime.rb:24:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/abstract_controller/base.rb:134:in `process'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionview-5.2.4.5/lib/action_view/rendering.rb:32:in `process'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal.rb:191:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_controller/metal.rb:252:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:52:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:34:in `serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:52:in `block in serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:35:in `each'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:35:in `serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:840:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:420:in `call_app!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-saml-1.10.1/lib/omniauth/strategies/saml.rb:89:in `other_phase'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:190:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/builder.rb:45:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/tempfile_reaper.rb:15:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/etag.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/conditional_get.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/head.rb:12:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/http/content_security_policy.rb:18:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:266:in `context'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:260:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/cookies.rb:670:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/callbacks.rb:28:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:98:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/callbacks.rb:26:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/debug_exceptions.rb:61:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/show_exceptions.rb:33:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:38:in `call_app'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:26:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:71:in `block in tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:28:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/tagged_logging.rb:71:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:26:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/remote_ip.rb:81:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/request_id.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/method_override.rb:24:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/runtime.rb:22:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.5/lib/active_support/cache/strategy/local_cache_middleware.rb:29:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/executor.rb:14:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/static.rb:127:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/sendfile.rb:110:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.5/lib/rails/engine.rb:524:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/configuration.rb:227:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:706:in `handle_request'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:476:in `process_client'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:334:in `block in run'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/thread_pool.rb:135:in `block in spawn_thread'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context'
I, [2021-04-20T20:01:18.994084 #108026-46966557352300]  INFO -- : Completed 500 Internal Server Error in 784ms (Views: 0.2ms | ActiveRecord: 417.5ms)
I, [2021-04-20T20:01:18.996390 #108026-46966534566800]  INFO -- : Completed 500 Internal Server Error in 549ms (Views: 0.1ms | ActiveRecord: 424.4ms)

Sorry about the multiple post but there is a character limit and the error message was too long.

olafbuitelaar · April 23, 2021, 4:00pm

all error’s are from the 20th…so 3days ago. Your error no 7, seems particularly interesting, “No such file or directory @ rb_sysopen - /opt/zammad/tmp/cache_file_store_production/B80/330/.permissions_check.70258855316100.108026.913437 (Errno::ENOENT)”

maybe the /opt/zammad/tmp/cache_file_store_production/ doesn’t have the appropriate read/write permissions for zammad? Or some kind of additional security context prevents zammad from created/reading files there (think selinux/apparmor)?

ecomsilio · April 23, 2021, 4:24pm

Thank Olaf, I will check this with my server admin.

olafbuitelaar · April 23, 2021, 4:25pm

just a basic thing to check as well, maybe simply you don’t have enough diskspace available, causing zammad not being able to write the files. it doesn’t explain the read errors…tho…and i would expect another error…but never wrong to check.

MrGeneration · June 17, 2021, 5:54pm

Zammad sometimes can’t write cache files in time which may lead to those issues.
This technically is no fatal error but is annoying if the user gets to see it. At least the user shouldn’t see it too often.

You can start with a clean cache by running zammad run rails r "Cache.clear"

system · October 15, 2021, 5:55pm

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