No mails after wait reached time


  • Used Zammad version: 5.4.0-1678891710.3caa4004.focal
  • Used Zammad installation type: package
  • Operating system: Ubuntu 20.04.6 LTS
  • Browser + version: different systems

Expected behavior:

After the resubmission time has been reached, the agent receives an e-mail.

Actual behavior:

Nothing happens


Hello all,
We no longer receive an email with the status resubmission / wait until when the time wait until has been reached.
We have tried to create a trigger as a workaround, but this also does not trigger an email.

That one impossibly ever worked.
Please read the limitation page of triggers and have a look into schedulers.