No mail with triggers

Technical assistance
1

Infos:

  • Used Zammad version: 6.5.1-1755869083.a659a77f.bookworm
  • Used Zammad installation type: package
  • Operating system: debian
  • Browser + version: Chrome 142

Expected behavior:

recieve an automated mail after creating a ticket via mail

Actual behavior:

no mail is send

Steps to reproduce the behavior:

I send a mail to zammad via Office 365. Microsoft 365 Graph Connector is configured and set to group. The new ticket apears in zammad, but no autorespond. When I look in logfile I found this:

image
image2087×161 18.8 KB

So the trigger works, but send no mail

2

Try to check if an email is configured for the Group.

3

This is set in the group:

image
image638×506 13.7 KB

4

Would you mind to share more form the Log that just loop1? Because usually Zammad would indicate if it sends emails and if not that it chose not to.