# No lookup value found for 'origin\_by'

**URL:** https://community.zammad.org/t/no-lookup-value-found-for-origin-by/15366
**Category:** Technical assistance
**Created:** [August 29, 2024, 1:48pm UTC](https://community.zammad.org/t/no-lookup-value-found-for-origin-by/15366 "2024-08-29T13:48:22Z")
**Posts on this page:** 2
**Page:** 1

<div class="post-metadata">

### Author: ![eiler](https://community.zammad.org/user_avatar/community.zammad.org/eiler/32/9799_2.png) [@eiler](https://community.zammad.org/u/eiler)
#### Post date: [August 29, 2024, 1:48pm UTC](https://community.zammad.org/t/no-lookup-value-found-for-origin-by/15366/1 "2024-08-29T13:48:23Z")

</div>

### Infos:

- Used Zammad version: 6.3.1
- Used Zammad installation type: package,
- Operating system: Ubuntu Linux 20.04
- zammad\_api Ruby gem version 1.0.5

Failed to create ticket using

```auto
    payload = {
      title: "My title",
      group: "Customer",
      customer_id: "guess:N1ULPX@example.domain",
      state: 'new',
      severity: 'other',
      article: {
        from: "John Doe <N1ULPX@example.domain>",
        reply_to: "John Doe <N1ULPX@example.domain>",
        origin_by: "N1ULPX@example.domain",
        subject: "My title",
        body: "Testing",
        sender: 'Customer',
        type: 'email'
      }
    }
client = ZammadAPI::Client.new(url: ..., http_token: ...)
client.ticket.create(payload)

```

### Expected behavior:

- Expected ticket to be created

### Actual behavior:

- Received HTTP-422 with message “No lookup value found for ‘origin\_by’”, but only for some values, e.g. [N1ULPX@example.domain](mailto:N1ULPX@example.domain)

It works with other email-addresses.

### Steps to reproduce the behavior:

- Submit the above payload.

---

<div class="post-metadata">

### Author: ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)
#### Post date: [August 24, 2025, 1:48pm UTC](https://community.zammad.org/t/no-lookup-value-found-for-origin-by/15366/2 "2025-08-24T13:48:24Z")

</div>

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