No full chain of tree select field in reports


After last update there is no full chain tree in reports.
FE: Support → Google → General and Develop → Yahoo → General in reports looks identical. But they are not. I think its not right.

  • Used Zammad version: 5.1.1
  • Used Zammad installation type: package
  • Operating system: CentOS 8
  • Browser + version: FireFox 99.0.1 (64 bit)

Expected behavior:

  • Full chain of custom field type Tree after report export like «A :: AB :: ABC»

Actual behavior:

  • Showing only ABC

Steps to reproduce the behavior:

  • Create custom field type “Tree select” for ticket
  • Add Parent A
  • Add Child AB for parent A
  • Add child ABC for parent AB
  • Go to reports and download Ticket with this custom filed
  • In excel there will be only ABC

02-06-2022 23_59_11

Maybe my problem is because of some changes in db. I found in update that Tree type is now Single tree selection field. Can it be converted into Multiple tree selected field? But it is not the best way. In reports it should be good to show full chain evenif the type is SingleTreeSelectionField

The documentation clearly says “Changing the object format is not possible”

There were some bug reports around this object type. It might be fixed in new versions already.

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