No email notification to customer after updating ticket

Technical assistance
1

Hi,

when an agent gets an email notification about a new ticket and he answers directly on that mail, Zammad add the answer on the ticket correctly.
But, the customer gets no email notification that a new update/answer is on his ticket?!

The email notification to customers about a new ticket which they created, works fine.

Why they don’t get a notification about the answer?

2

I found it.

I had to create a trigger for such an event. Sorry!!

3

No problem, glad to could solve this. :slight_smile:

4

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