No chat window in Wordpress

  • Used Zammad version: 2.3
  • Used Zammad installation source: source
  • Operating system: ubuntu
  • Browser + version: Chrome / Firefox
  • Website:
    WP Version: 4.9.7

Expected behavior:

Chat window will be shown if a user is on the site and a agent is online.

Actual behavior:

The agent is online and the user opens the site and there is no chat window.
To test the websocket I implemented the chat button in the footer of the page. The button disaper and is display if an agent is online as it should be. If the user clicks on the button the agent in zammad gets a notification and ha can accept the chat and write. But on the website there is no chat displayed for the user.
I icreased the z-index very hight but still nothing. the debug mode is on but i have no clue why it doesnt show the chat. There are no errors in the console.

Any other idea what could be the issue on this?

Steps to reproduce the behavior:

Do you use any http/css/jscript compression module in your WP ?

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.