Infos:
Important:
If you are a Zammad Support or hosted customer and experience a technical issue, please refer to: support@zammad.com using your zammad-hostname / or company contract.
- Used Zammad version: 2.7
- Used Zammad installation source: (source, package, …) https://docs.zammad.org/en/latest/install-ubuntu.html
- Operating system: Ubuntu 18
- Browser + version: Chrome Version 70.0.3538.102 (Official Build) (64-bit)
Expected behavior:
- User should show up in “Active Agents” when “Customer Chat” is enabled.
Actual behavior:
- User is not in “Active Agents” list. Additionally a refresh will turn off :Customer Chat". Sometimes a service restart of Zammad will fix the “Active Agents” list from being empty. However a refresh or a toggle of “Customer Chat” will make the user name go away.
Steps to reproduce the behavior:
- As the logged in user, select Customer Chat. Set it on. Click on the "Active Agents . List reports “none” . Should have the logged in user.