# Nginx fails to start
**URL:** https://community.zammad.org/t/nginx-fails-to-start/5872
**Category:** Technical assistance
**Created:** [December 14, 2020, 2:36pm UTC](https://community.zammad.org/t/nginx-fails-to-start/5872 "2020-12-14T14:36:06Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@jmerwin210](https://community.zammad.org/u/jmerwin210)
#### Post date: [December 14, 2020, 2:36pm UTC](https://community.zammad.org/t/nginx-fails-to-start/5872/1 "2020-12-14T14:36:06Z")
### Infos:
- Used Zammad version: latest
- Used Zammad installation source: installed via APT
- Operating system: Ubuntu 18.04
- Browser + version: Chrome 87
### Expected behavior:
- nginx service should start
### Actual behavior:
- root@help:/etc/nginx# systemctl status nginx.service
● nginx.service - A high performance web server and a reverse proxy server
Loaded: loaded (/lib/systemd/system/nginx.service; enabled; vendor preset: enabled)
Active: failed (Result: exit-code) since Mon 2020-12-14 14:24:06 UTC; 3min 18s ago
Docs: man:nginx(8)
Process: 2168 ExecStartPre=/usr/sbin/nginx -t -q -g daemon on; master\_process on; (code=exited, status=1/FAILURE)
Dec 14 14:24:06 help systemd[1]: Starting A high performance web server and a reverse proxy server…
Dec 14 14:24:06 help nginx[2168]: nginx: [emerg] duplicate upstream “zammad-railsserver” in /etc/nginx/sites-enabled/zammad.conf.save:5
Dec 14 14:24:06 help nginx[2168]: nginx: configuration file /etc/nginx/nginx.conf test failed
Dec 14 14:24:06 help systemd[1]: nginx.service: Control process exited, code=exited status=1
Dec 14 14:24:06 help systemd[1]: nginx.service: Failed with result ‘exit-code’.
Dec 14 14:24:06 help systemd[1]: Failed to start A high performance web server and a reverse proxy server.
### Steps to reproduce the behavior:
-
Everything was working just fine, then noticed I didn’t have the ability to create new tickets. Rebooted the webserver and nginx has failed to start.
---
### Author:  [@olafbuitelaar](https://community.zammad.org/u/olafbuitelaar)
#### Post date: [December 14, 2020, 2:46pm UTC](https://community.zammad.org/t/nginx-fails-to-start/5872/2 "2020-12-14T14:46:06Z")
> [@jmerwin210](#):
>
> nginx: [emerg] duplicate upstream “zammad-railsserver” in /etc/nginx/sites-enabled/zammad.conf.save:5
From this message it seems you have configured zammad-railsserver twice. maybe you have 2 files there;
/etc/nginx/sites-enabled/zammad.conf
and
/etc/nginx/sites-enabled/zammad.conf.save
both containing the same configuration
---
### Author:  [@jmerwin210](https://community.zammad.org/u/jmerwin210)
#### Post date: [December 14, 2020, 2:50pm UTC](https://community.zammad.org/t/nginx-fails-to-start/5872/3 "2020-12-14T14:50:09Z")
removing that file and restarting nginx worked, but I have lost the ability to create new tickets for users. The chat is gone from the left hand side, the overview is gone, the dashboard is gone.
---
### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [December 30, 2020, 9:36am UTC](https://community.zammad.org/t/nginx-fails-to-start/5872/4 "2020-12-30T09:36:05Z")
A default nginx configuration for Zammad should look like something like this:
>
Possibly there’s directives missing that cause specific things not to be shipped and thus miss.
---
### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [April 29, 2021, 9:36am UTC](https://community.zammad.org/t/nginx-fails-to-start/5872/5 "2021-04-29T09:36:07Z")
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