New tickets are being immediately escalated for SLA

[ACiDGRiM]

Infos:

• Used Zammad version: 6.0.0-1692959919.633d0f8a.centos8
• Used Zammad installation type: (source, package, docker-compose, …) package
• Operating system: Centos 8
• Browser + version: Brave Version 1.57.47 Chromium: 116.0.5845.96 (Official Build) (64-bit)
  

Expected behavior:

• SLA is set to escalate after 6 hours on new tickets

Actual behavior:

• Ticket creation time is 4 hours in the future and an SLA notice is sent immediately upon ticket open.

Steps to reproduce the behavior:

• Configure SLA policy for specific tickets in new state, and set the escalation time to 6 hours

[fliebe92]

Hi @ACiDGRiM. Maybe you can post some screenshots of your SLA configuration as well as an example ticket without leaking private/confidential data (ticket zoom + history might be interesting).