Infos:
- Used Zammad version: 2.2.x
- Operating system: centos 7
- Browser + version: -
Mails are fetched from an imap subfolder in a g suite environment.
Expected behavior:
- We fetch Emails from an imap folder from imap.gmail.com to create one ticket per mail item in that imap folder.
Actual behavior:
- Instead of one ticket per Email two, three or four tickets are created
Steps to reproduce the behavior:
- Receive an Email and move it to the imap folder