New objects per group or specific "New Ticket" form per support group

[wer]

Infos:

• Used Zammad version: 6.5.0-1743595505.adab1853.jammy
• Used Zammad installation type: package
• Operating system: Linux Mint 21.3 Virginia
• Chrome

Is ist possible to have custom defiend objecs per support group

Background:
We have different support groups for which tickets can be created. e.g., “IT,” “Gardener,” or “Building Services.”

Is it possible to assign specific (custom-defined) objects to individual support groups?

For example, the “Garden Section” object should only visible for tickets for the garden group, the Hardware object only for the IT group, and Type (Heating, Electrical, Water) only for the “Building Services” group.

It would be nice if, when creating a ticket for the Engineering group, the Type (Heating, Electrical, Water) would be shown, but not the “Garden Section” and “Hardware” objects.-

Or is it possible to create different “New Ticket” forms for different Groups

[BlakeAvery]

You can do this via workflows. In my instance I by default set most objects to hidden. I have a field called “Type” that defines what type of ticket we’re putting in (garden, IT, building services, etc). My workflows unhide certain objects corresponding to each ticket type when the type is selected, fulfilling the requirement for a custom form.

[wer]

Thanks a lot … this helps, only one quiestion, how can I hide a object by default? I didn’t find such a attribute in the Object itself. Do I need a workflow for this as well?

[BlakeAvery]

Yep that’s part of the workflows. Here’s an example from my instance that hides non-relevant ticket fields.

[wer]

Ah ok … thanks a lot