New install, disable automatically sending emails to sender

Technical assistance
1

Infos:

  • Used Zammad version: 3.3.x
  • Used Zammad installation source: apt-get
  • Operating system: Ubuntu 18.04
  • Browser + version: Latest chrome

Expected behavior:

  • New install of Zammad, setup Email Channel to import existing email. Expected that tickets are automatically created (Yes that works great).

Actual behavior:

  • I was quite shocked to realise that while importing the email, an email notification will be sent to the customer who sent in the email.

“Your request (Ticket#XXXXXX) has been received and will be reviewed by our support staff.”

I have since disabled the Email account (Settings > Channels > Email) for receiving emails, how do I disable all email notifications sent to the customers, including new tickets/closed ticket notifications?

Steps to reproduce the behavior:

  • New install with a huge gmail account that has several months of email.
2

check you trigger settings

inactive or delete all your trigger and test again…

3

I just saw the trigger settings and disabled that. Trying again. Thank you so much!

4

much better after you disabled all the trigger restart your zammad then try

create new ticket via web or via email

5

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