[solved] New custom "pending reminder" state does not provide DateTimepicker

[okaufmann]

Infos:

• Used Zammad version: 2.9.x
• Used Zammad installation source: (source, package, …): Docker-compose container
• Operating system: Ubuntu 18.04
• Browser + version: Chrome 73.0.3683.86

Expected behavior:

• Show the Datepicker and behave like the State “pending reminder”.

Actual behavior:

• After adding a new state as described here. The Datepicker don’t show up eventhough I created a state like “pending reminder”.

Steps to reproduce the behavior:

Run this code in the rails console:

Ticket::State.create_or_update(
    name: 'pending customer feedback',
    state_type: Ticket::StateType.find_by(name: 'pending reminder'),
    ignore_escalation: true,
    created_by_id: 1,
    updated_by_id: 1,
)

attribute = ObjectManager::Attribute.get(
    object: 'Ticket',
    name: 'state_id',
)
attribute.data_option[:filter] = Ticket::State.by_category(:viewable).pluck(:id)
attribute.screens[:create_middle]['ticket.agent'][:filter] = Ticket::State.by_category(:viewable_agent_new).pluck(:id)
attribute.screens[:create_middle]['ticket.customer'][:filter] = Ticket::State.by_category(:viewable_customer_new).pluck(:id)
attribute.screens[:edit]['ticket.agent'][:filter] = Ticket::State.by_category(:viewable_agent_new).pluck(:id)
attribute.screens[:edit]['ticket.customer'][:filter] = Ticket::State.by_category(:viewable_customer_edit).pluck(:id)
attribute.save!

There are several others that did the same and have this problem. But I can’t find any solution…

Objects Manager add new State

Create a new ticket state with a related pending date

martini helped us out with this little howto on github: martini commented on 14 Mar In the meantime a small howto/workaround to add a new state via rails console (our goal is to cover it via the UI): Add a new state, let’s say “customer feedback”: rails c Ticket::State.create_or_update( name: 'customer feedback', state_type_id: Ticket::StateType.find_by(name: 'open').id, ignore_escalation: true, created_by_id: 1, updated_by_id: 1, ) As second you need to tell the ticket state att…

Help is very appreciated!

[dvnkln]

Hey @okaufmann,

we already got it to work:

Multiple pinned search tabs, or even folders users can create themselves

Hey @chesty, i wrote a small how to for another community member. So the below is just copy+paste from that but it should work: it actually is pretty simple. @martini helped us with this tho. This is what we did on our system to create a new pending state: On your zammad server open the rails console zammad run rails c Add the new ticket state Ticket::State.create_or_update( name: ‘CHANGEME’, state_type_id: Ticket::StateType.find_by(name: ‘pending reminder’).id, ignore_escalation: t…

cheers

[okaufmann]

This worked perfectly.

Thank you!