# @name notification

**URL:** <https://community.zammad.org/t/name-notification/1595>\
**Category:** Completed Features\
**Created:** [November 14, 2018, 11:53am UTC](https://community.zammad.org/t/name-notification/1595 "2018-11-14T11:53:48Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![InsaneSplash](https://community.zammad.org/user_avatar/community.zammad.org/insanesplash/32/782_2.png) [@InsaneSplash](https://community.zammad.org/u/InsaneSplash)\
**Post date:** [November 14, 2018, 11:53am UTC](https://community.zammad.org/t/name-notification/1595/1 "2018-11-14T11:53:48Z")

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Hello,

I was wondering if there would be any support for adding the ability to notify a user by referencing them through @name? When adding a comment to a ticket, including @name in the content would notify the user there is a ticket with a comment they need to read?

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**Author:** ![Charburner](https://community.zammad.org/user_avatar/community.zammad.org/charburner/32/554_2.png) [@Charburner](https://community.zammad.org/u/Charburner)\
**Post date:** [November 14, 2018, 3:05pm UTC](https://community.zammad.org/t/name-notification/1595/2 "2018-11-14T15:05:16Z")

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Related topic (feel free to upvote the first post):

> [@Add observers to tickets](https://community.zammad.org/t/add-observers-to-tickets/407):
>
> It would be great to add the possibility to assign a ticket to more than one user. We are using the system for our IT. Our IT team have some products to support. For example two of use have to handle all hardware support. Another two are supporting the whole software. So we have one role for our IT. Sometimes we get tickets which apply two or three agents (from the IT). So it would be a nice feature to assign a ticket to more than one agent. Another idea would be to mention an agent (like tw…

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**Author:** ![InsaneSplash](https://community.zammad.org/user_avatar/community.zammad.org/insanesplash/32/782_2.png) [@InsaneSplash](https://community.zammad.org/u/InsaneSplash)\
**Post date:** [November 14, 2018, 4:40pm UTC](https://community.zammad.org/t/name-notification/1595/3 "2018-11-14T16:40:34Z")

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> [@Charburner](#):
>
> Related topic (feel free to upvote the first post):
> 
> ![](https://community.zammad.org/user_avatar/community.zammad.org/schmanat/40/94_1.png) [Add observers to tickets](https://community.zammad.org/t/add-observers-to-tickets/407) [Feature requests](https://community.zammad.org/c/Stuff-you-like-Zammad-to-have-Feel-free-to-discuss-and-add-proposals)

Thanks for the heads up!

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**Author:** ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)\
**Post date:** [January 5, 2020, 3:53am UTC](https://community.zammad.org/t/name-notification/1595/4 "2020-01-05T03:53:52Z")

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This topic was automatically closed after 416 days. New replies are no longer allowed.

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**Author:** ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)\
**Post date:** [June 29, 2023, 1:44pm UTC](https://community.zammad.org/t/name-notification/1595/5 "2023-06-29T13:44:46Z")

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**Author:** ![Mirtaaa](https://community.zammad.org/user_avatar/community.zammad.org/mirtaaa/32/7474_2.png) [@Mirtaaa](https://community.zammad.org/u/Mirtaaa)\
**Post date:** [September 18, 2023, 2:57am UTC](https://community.zammad.org/t/name-notification/1595/6 "2023-09-18T02:57:14Z")

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Hello InsaneSplash,

We are currently cleaning up our community and found your request.  
As this is an old request, by now this is possible with @@name

Best  
Mirta