Multiple use of group condition in trigger


  • Used Zammad version: 3.6
  • Used Zammad installation source: repo
  • Operating system: Ubuntu 18.04
  • Browser + version: Firefox 83 + Chrome 85

Expected behavior:

We would like in trigger to use the conditions (group) multiple times. We need this, as we can’t get a notification when a ticket moves from a group to a new group. Agent should get informed about this.

Actual behavior:

It’s only once available

Steps to reproduce the behavior:

Create a trigger and try to use any condition more than once

That’s not possible. For how central a feature triggers and such are, the implementation is really sub-par in Zammad, unfortunately… guess they backed themselves into a technical corner early on and it’s hard to get back out again.

For workarounds, depending on the specific need, that can sometimes be done by extending the object in question or by a script that uses the API / parses the DB / uses the console and reacts to things that triggers to - we’ve implemented some fairly complex things that way. You could also try consuming from websocket and reacting to that, but I haven’t done that yet and don’t know how much information gets sent.