# Multiple E-Mail Filters: Action Ordering

**URL:** https://community.zammad.org/t/multiple-e-mail-filters-action-ordering/20194
**Category:** Technical assistance
**Created:** [May 7, 2026, 4:06pm UTC](https://community.zammad.org/t/multiple-e-mail-filters-action-ordering/20194 "2026-05-07T16:06:30Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![samuelwaeny](https://community.zammad.org/letter_avatar_proxy/v4/letter/s/e79b87/32.png) [@samuelwaeny](https://community.zammad.org/u/samuelwaeny)
#### Post date: [May 7, 2026, 4:06pm UTC](https://community.zammad.org/t/multiple-e-mail-filters-action-ordering/20194/1 "2026-05-07T16:06:30Z")

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### Infos:

- Used Zammad version: 6.5.2
- Used Zammad installation type: package
- Operating system: ubuntu
- Browser + version: Chrome

### Expected behavior:

- Be able to define an ordering on the filter rule application for received tickets if multiple filters match the incoming ticket.

### Actual behavior:

- Its not possible to define in what group a ticket lands if more than one filter rule is applied.

---

<div class="post-metadata">

### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [May 7, 2026, 4:08pm UTC](https://community.zammad.org/t/multiple-e-mail-filters-action-ordering/20194/2 "2026-05-07T16:08:43Z")

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> [@samuelwaeny](#):
>
> - Used Zammad version: 6.5.2

You’re running an outdated Zammad version that’s affected by security advisories. The current stable version of Zammad is `7.0.1`, if you have to check AI features first, there’s also a backport which would be `6.5.5`. Upgrade asap.

* * *

Postmaster filters are evaluated in alphabetical order. So by e.g. numbering filters, you can achieve a “flow order”.