**Title: Missing search bars for ….
1) What is your original issue/pain point you want to solve?
For more automation the features like Triggers or groups getting more important. That means more triggers and groups (also other areas like overviews, roles, organizations, macros, text modules, …).
I want to search in the different modules, but there are no search bars.
2) Which are one or two concrete situations where this problem hurts the most?
If you have many overviews or triggers it is a pain in the ass to miss a basic search bar.
3) Why is it not solvable with the Zammad standard?
There are no search bars.
4) What is your expectation/what do you want to achieve?
To have a seach bar in the following modules:
-
Marco
-
Trigger
-
Overview
-
Roles
-
Text modules
-
Organizations
Your Zammad environment:
Average concurrent agent count:
- 3
Average tickets a day:
- No statistic. To assume 10 per day.
What roles/people are involved:
- Support and Administration. Also account manager of the customers.